Dialogue With Director of The Quality Inspection Department | Adhere To The Quality, Never Change The Original Intention
Design is the source of quality, and quality is the guarantee of success. In manufacturing enterprises, quality inspection is an important part that cannot be ignored before exporting products. The production of Sol-Bright‘s robot is a complicated process, involving the assembly of upper and lower-end plates, cover plates, brushes, batteries, and motors. When there is a slight abnormality in any link between the use and processing of raw materials and the operation of personnel and machines, it will have an impact on the final product. From raw materials to semi-finished products to assembly, only through strict quality control in each process can the stable and reliable product quality of Sol-Bright Robot be guaranteed.
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Sol-Bright adheres to the basic principles of not accepting bad, not manufacturing bad, and not leaking bad, implementing quality zero-defect management, strengthening quality control and prevention, from design verification to after-sales Problem solving, quality control goes deep into every node. Starting from the design source, the quality inspection department purchased professional inspection equipment to ensure the smooth and orderly progress of the quality inspection work, including anti-UV aging test equipment, IP level test equipment, high and low-temperature simulation equipment, salt spray test machine, vibration test Bench, comprehensive test bench, etc., to assist R&D to verify design reliability. In terms of raw material quality control, the quality inspection department starts from the supplier quality control, monitors the supplier's manufacturing process, and implements strict inspections of the supplier's finished products. The manufacturing process of the workshop is also strictly controlled by quality inspectors. From the layout of the production line, operation process, operation tooling, and patrol inspection to warehousing inspection, no defective products will be allowed to flow out of the warehouse, and specialists are responsible for monitoring each robot on site. The assembly process will not allow any poorly assembled product to be put into use. In addition, Sol-Bright simulates the environment of the product export area, comprehensively assesses the performance and environmental tolerance of the robot, organizes an experienced after-sales team to analyze the adverse phenomena of the project site and customer feedback in-depth, and compiles the 8D for problem handling Report, actively respond to each problem feedback, and provide timely solutions. Every Sol-Bright employee can proudly say: "We design and manufacture all high-quality products, and our service quality is also top-notch."
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Although a complete ISO9001 quality management system has been established, the improvement of quality cannot be achieved overnight and must be achieved through continuous improvement. Sol-Bright will fully implement the total quality management system, use the concept of "system engineering" to conduct comprehensive analysis and research on quality issues, implement total quality management of all employees, the whole process, and the entire enterprise, and help Sol-Bright Maintain excellent product quality and reliable brand image.
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Mr. Wang of the Quality Inspection Department said: "As a Quality Inspection Department Director with a background in R&D, I think the establishment of systems, and processes are relatively easy, but the difficulty in the quality awareness of all employees in addition to quality control methods. We have not done enough to improve the quality awareness of all employees. The direct impact of this is that although the product quality is reliable, quality management is too difficult. We always insist that quality is designed, produced, and prevented. Habits What comes out is based on the concept of customer satisfaction.”
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"Survival by reputation, development by quality." This is the corporate philosophy that Sol-Bright has always recognized. In the future, Sol-Bright will complete production tasks with quality, continue to produce robots that customers can trust, and bring more reliable and stable intelligent cleaning solutions to photovoltaic power plants around the world.
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设计是质量的源头，而质量是成功的保障。在生产制造型企业中，质量检验绝对是产品出口前不容忽视的重要一环。思拓机器人的生产是一个复杂的过程，涉及上下端板、盖板、毛刷、电池、电机的组装。当原材料的使用加工、人员机器操作中的任何一个环节出现微小异常时都会对最终产品产生影响。从原材料到半成品再到组装，只有各个工序经过严格的质量把控，才能保证思拓机器人稳定、可靠的产品质量。
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“看似寻常最奇崛，成如容易却艰辛。”思拓秉持着不接受不良，不制造不良，不流出不良的基本原则，实施品质零缺陷管理，加强质量的控制及预防，从设计验证到售后问题解决，质量管控深入到每一个节点。从设计源头开始，质检部申购了专业的检验设备以保证质检工作顺利、有序地进行，包括抗UV老化测试设备、IP等级测试设备、高低温模拟设备、盐雾试验机、震动测试台、综合测试台等等，协助研发验证设计可靠性。在原材料质量控制方面，质检部从供应商质量控制程序抓起，监控供应商制造过程，对供应商成品实施严格检验。车间制造过程同样有质检专员严格把控，从产线布局、作业流程、作业工装、巡检到入库检验，绝不让任何制造不良产品流出仓库，并且由专人负责监控现场每一台机器人的组装过程，不让任何一台组装不良产品投入使用。此外，思拓有针对性地对产品出口地区环境进行模拟，全方位考核机器人的性能及环境耐受能力，并组织经验丰富的售后团队对项目现场及客户反馈的不良现象深入分析，编制问题处理8D报告，积极响应每一个问题反馈，及时提供解决对策。每一个思拓人都可以自豪的说：“我们设计的、制造的都是精品，我们的服务质量同样也是一流的。”
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虽然建立了完整的ISO9001质量管理体系，但是全面品质的提升不能一蹴而就，必须通过持续改进而达到。思拓将全面推行并贯彻落实全面质量管理体系，运用“系统工程”的概念，把质量问题作为一个有机整体加以综合分析研究，实施全员、全过程、全企业的全面质量管理，助力思拓新能源保持过硬的产品质量与可靠的品牌形象。
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质检部王总表示：“作为一个研发出身的质量人，我认为体系、制度、流程的建立都相对容易，难的是贯彻执行，贯彻执行的难点除了品质管控手段还在于全员品质意识的提升，我们在全员品质意识提升上做得还不够，这导致的直接影响就是虽然产品质量可靠但是质量管理难度太大。我们始终坚持品质是设计出的，生产出来的，预防出来的，习惯出来的，是以客户的满意度为依归的理念。”
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“以信誉求生存，以质量求发展。” 是思拓新能源一直以来所认同的企业理念。未来，思拓将保质保量地完成生产任务，持续出品客户信得过的清扫机器人，为世界各地光伏电站带来更加可靠、稳定的智能清扫解决方案。
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