Diagnose to Deliver: Crafting Tailored Solutions through Real Conversations

Fixing Problems Starts With Understanding Them

I’ve always had a knack for fixing things. Give me a problem, and I’ll dig into it until I find a solution. But here’s the catch: there’s a world of difference between slapping on a quick fix and truly solving a problem. The real magic lies in diagnosing what’s wrong at its core.

This belief has been the cornerstone of my professional journey, but my time with Growth Resourcing and Marshall has sharpened it into something deeper. These companies—and the incredible people I work with—have shaped not just the way I approach my work but the way I see the world.

Take Gary Marshall for instance. This man doesn’t just fix problems; he dissects them. He doesn’t believe in Band-Aid solutions or one-size-fits-all answers. And honestly, watching him approach problems with such precision and honesty has been a masterclass in itself. It’s taught me that authenticity matters. You can’t fix anything meaningful without first understanding its roots.

From Eloquence to Listening (A Journey Still in Progress)

If there’s one thing I’ve always excelled at, it’s talking. I grew up on debate competitions and at public speaking stages, where the sound of my own voice became my most reliable companion. Eloquence? Check. Wit? Double-check. Listening? Well, let’s just say that’s been more of a work in progress.

I love to talk—always have, always will. But over time, I’ve discovered that as much as I enjoy hearing myself speak, there’s something profoundly rewarding about listening to people. Listening. I’ve learned that the best solutions come from conversations where the other person feels genuinely heard.

That said, it’s not like I had this revelation on day one. Early in my time at Growth Resourcing, James would talk about “getting into the mind of the prospect.” Honestly? I thought he was just throwing out motivational one-liners. But over time, I realized he was onto something. To truly help someone, you have to see the world through their eyes.

Nick Patrick , on the other hand, is the strategist. He’s the guy who simplifies the chaos and finds ways to make things work more efficiently. His ability to step back, analyze the situation, and create actionable strategies has been a game-changer for me.

The Directors Who Shaped My Perspective

I’ve been fortunate to work with some brilliant minds—people who’ve not only guided me professionally but have also left a mark on the way I approach life.

James White has this uncanny ability to make you see things differently. His advice about understanding the customer’s mind wasn’t just about sales—it was about empathy, about seeing the human behind the title.

Nick Patrick, with his focus on strategy, has taught me to work smarter, not harder. He’s helped me see that success isn’t always about brute force; sometimes, it’s about taking a step back and finding the simplest path forward.

Then there’s Matt Garman - The Corporate Adventurer? , who embodies patience and perseverance. Watching him trust the process has shown me the value of consistency, even when results aren’t immediate.

Each of these directors has shaped me in ways I didn’t expect. I’ve learned to embrace my fear, push through discomfort, and open my mind to learning—even when it’s hard.

The Cold-Calling Chronicles

When I first started at Growth Resourcing, the idea of cold calling was, frankly, terrifying. Picking up the phone and speaking to strangers? Not exactly my idea of fun. And get this - I have done this before, just not the Growth Resourcing way. It took me four months—yes, four whole months—to book my first meeting.

Why? Because I was so used to selling that I forgot how to converse. I thought my job was to pitch, but what I really needed to do was listen, connect, and solve.

It wasn’t easy, and it still isn’t. But slowly, I started to find my rhythm. I realized that cold calling isn’t about scripts or tactics—it’s about authenticity. It’s about having real conversations with real people.

The Power of Progress

In the past month, I’ve seen a transformation in myself. I’ve taken everything I’ve learned—from listening (even when it’s hard) to diagnosing problems—and applied it. The progress has been slow, but it’s there. And for me, that’s a win worth celebrating.

I’ve also realized that one of my superpowers is my willingness to learn. Not to toot my own horn (okay, maybe a little), but I’m proud of how far I’ve come. Growth isn’t always glamorous, but it’s always worth it.

Why Authenticity Matters

At the heart of everything I do is a commitment to being authentic. That doesn’t mean I’m without flaws—I’m human, after all. But it does mean that every conversation, every solution, and every action I take is rooted in a genuine desire to help.

Fixing problems is about more than finding solutions. It’s about understanding, diagnosing, and creating something meaningful. And thanks to the incredible people I’ve learned from, I’ve come to see that this isn’t just a job; it’s a journey.

So here’s to learning (even when it’s uncomfortable), to listening (even when it’s not my natural instinct), and to building relationships that matter. Because at the end of the day, isn’t that what makes it all worthwhile?