Developing Assertive Communication Skills

In high-pressure healthcare environments, effective communication is crucial for success. Assertive communication allows healthcare professionals to advocate for themselves, their patients, and their colleagues without being aggressive or passive. Here are three practical techniques to help you and your team develop assertive and effective communication:

1. Think Before Speaking: In stressful situations, it’s easy to react quickly. Encourage your team to pause and think before responding. Ask key questions like, “What are my goals?” and “How can I communicate with honesty and respect?” This reflection helps ensure responses are clear and constructive.
2. Pay Attention to Body Language: Nonverbal cues are powerful. Make sure your team maintains open, relaxed body language. Standing tall, maintaining eye contact, and avoiding defensive postures like crossed arms can help communicate confidence and openness.
3. Use Scripting: Equip your team with simple scripts like, “I’m concerned about…” or “Help me to understand…” to open conversations without triggering defensiveness. These statements can help manage difficult conversations while maintaining a calm and respectful tone.

Developing assertive communication is a vital skill in any healthcare setting. It not only improves team dynamics but also ensures better patient care and professional respect.

P.S. Leaders, empower your team to be part of the solution. If your team is facing bullying or incivility, encourage them not to stay silent. Here are 3 steps they can take:

1. Visit our repository of free resources on tackling bullying and incivility here.
2. Download a free copy of our Powerful Scripts to Stop Bullying in the Moment here.
3. Grab a copy of my book, "DO NO HARM Applies to Nurses Too! Strategies to Bully-proof Yourself at Work", for in-depth guidance here.

By taking action, your team can foster a healthier, more respectful workplace.