Developer's Notes

In this issue of Developer’s Notes, we focus on the art of meeting guests at the right time, place, and channel, e.g. SMS vs Email, whether it's before, during, or after their stay. Data insights guide us on this journey, revealing the preferences of modern travelers and the importance of tailored communication.

Behind the scenes, we’re transitioning everyone to AeroGuest Communication, set to be finalized by mid-June. Additionally, we're amplifying our capabilities by integrating additional booking data from our Property Management System (PMS) partners. This enhancement will enable us to deliver even more personalized and exceptional communication experiences to your guests.

AeroGuest Communication: Meet your guest at the right time, place, and channel

Why It Matters: Research indicates that guests have distinct channel preferences throughout their journey. As shown above, email reigns supreme, offering a personalized touch and essential information.

Prior to the guest’s stay: Let's focus on the crucial period before guests arrive, where anticipation is high, and preparation is key. During this phase, we understand the power of email and its ability to guide and reassure the guest every step of the way.

1. Booking Confirmed: “Rest assured, your booking is secured!” Complete with all the details you need about your upcoming stay. Plus, a gentle nudge to complete your check-in before you arrive, saving you time upon arrival.

2. Get Ready: “Excitement is building as your stay approaches!” In this email, you'll share insider tips on local dining spots, must-see attractions, and everything in between. And of course, another friendly reminder to complete check-in and get the best arrival experience.

3. Check-In Invitation: “Skip the lines and start your stay stress-free!” Email encouraging guests to complete check-in before arrival.

4. Check-In Still Opened: “Time is ticking! If you haven't checked in yet, don't worry, there's still time.” A gentle reminder only to the guests who still haven’t completed check-in.

5. Last Chance to Check In Online: “Good morning! As the sun rises on the day of your arrival, we wanted to send you one last reminder to complete your online check-in. Simply click the link in your SMS to breeze through check-in and start your stay on the right foot.” When all else fails, send a text message directly to your guests' phone, to get the last few arrivals checked in.

The Importance of Comprehensive Guest Data

For all hotels, ensuring comprehensive guest contact data is not just a priority, but a necessity. Here's why:

Customizable Communication with AeroGuest: We understand that every hotel and guest is unique, and their communication preferences should reflect that. With AeroGuest, each communication touchpoint is fully customizable, from the tone of voice and images to send-out times and frequency. This ensures that every interaction feels personal and tailored to your preferences.

Exciting Collaborations: Introducing Our Latest Integrations

Here's a glimpse of our latest integrations with fantastic new partners in the hospitality industry.

VisBook: We're thrilled to announce our successful integration with VisBook, a leading PMS provider in The Nordic. Together, we've launched our first joint venture in Denmark with S?rup Herregaard. Stay tuned for more updates!

Opera OHIP: As Oracle transitions hotels to their new cloud service (OHIP), we're excited to announce AeroGuest's official support for the first hotels in this transition. Leading the pack is The Landmark London, set to utilize OHIP alongside AeroGuest, harnessing the enhanced capabilities of this integration.

BOOK DEMO with AeroGuest Team: https://aeroguest.com/

And don't forget!

If you've ever faced challenges in communication that you wish could be addressed, or if you're simply curious about our progress, this is still a prime opportunity to be part of our journey. Please feel free to share your thoughts or inquire further by reaching out to Tina at [email protected]. ??