Develop a thriving operation within a complex organisation - What stops it?

Nothing and everything.

The problem is that...

It consists of so many factors with so many independency that it is almost impossible to pinpoint one underlying block. Meaning, you can never be sure.

Even you've identified one block today, it may be another tomorrow. It is a must to know what you are really up against. You are not up against one single element that you are missing now....

But a full integrated human system

...that offers the essential conditions such as...

1. A incredible networks of relationships that connect different purposes, motivations (KPIs), and constantly confronting overlaps.
2. A learning culture spread across the matrix welcoming feedbacks today - and tomorrow.
3. Mirroring reporting structures or standard work processes transversing different functions.
4. A safe space that encourages "clash" of agenda and ideas at all levels, so that the system remain fully alive and Innovation-Ready.

Absurdity 1: Separating "digital transformation" from the transformation itself.

One obvious strangeness of the last two decades are to talk about digital transformation as an amazing single out approach to Change initiatives.

For me, the acknowledgement that human dynamic and collaboration are not separated from all processes and plans is the key to success.

Meaning, not putting technology or org chart on the pedestal.

When facing the fast-evolving world, a lot of c-level board members and sometimes their fellow department heads too choose to stay within their fantasy lands, naively thinking that they can rely on the new technology implementation, or formal new org charts to do the magic for them.

Understandable as the change requirement came so quickly, they became desperate to activate their dream agility across organisations at the era of exponential change.

It does take more.

It does take great intentionality and attention to build an agile innovation-ready organisation that are consistently adaptable to the fast changing world.

Businesses who can see themselves as an integrated system or learning organisation that are made to learn smartly, the real human being are put back at the driver seat - not old processes or mindless technology. Instead, they allow human being with heart pumping, and enormous potential of creativity to go beyond what is.

Tools are tools. Value are value. Only human can keep up generating value. Value is learned and developed, and not cloned*.

Absurdity 2: The way we listen - like really listen.

Some business leaders also try to squeeze their wishes by old powerpoint templates, or justify the possibilities by numbers that they manipulate based on "the past" data. ?

But the method of social listening, such as launching employee or customer surveys, and the Q&A feedback groups are so outdated. Qualitative and quantitative research are based on the backbone of market research long time ago. While they are still applicable, those time were very different from now...

Indeed, a lot of time, surveys or even questions are médiocre. Not because the company is incapable.

But because those who are put in charged are there only for their limited KPIs based on number results.

Quality is not checked.

A lot of time, those surveys and feedback groups do not take into the consideration of the new era, where people have higher expectation of what they want to engage.

It is so important to prompt the WHY for employees and managers to offer their genuine feedbacks, and create inspiring reasons for people to contribute their thoughts and ideas.

Feedback results derived from self-justifying questionings made into powerpoint are just here to force things forward...

It becomes heavy. It is a drag.

The future becomes ghost of the past.

What are your thoughts?

What do you think stop us to thrive in operational excellence?

Comment below and PM to have a real human dialogues on this :)

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I design and run Projects & Programs dedicated to People & Change

I talk about all things?#transformation?#change?#innovation?#people?#creativity. I support leaders to foster?diverse and inclusive?teams, build learning organisations and break down team silos.

p.s. Can you clone a value? Maybe it is an interesting philosophical topic to explore for the next time along with the raise of GPT4.