The Detailed Distinction Between Leading And Managing People

The Detailed Distinction Between Leading And Managing People

Managing people and leading people are two distinct organizational concepts. The terms are often interchangeable but refer to two different team management aspects.

Managers are responsible for ensuring that tasks and goals are completed. They typically have a hierarchical role, responsible for delegating tasks and monitoring performance. They focus on maintaining systems and processes, ensuring everything runs smoothly. For example, a manager in a manufacturing plant might be responsible for ensuring that all production processes are completed on time and within budget.

Conversely, leaders are responsible for inspiring and motivating their teams to achieve a common goal. They don't just focus on tasks but also on the people they lead. They create a vision and help their team members understand why they work towards a common goal. Leaders are focused on creating a positive work environment that encourages creativity, growth, and innovation. For example, a leader in a sales organization might be responsible for inspiring their team to achieve their sales targets and inspiring them to think outside the box regarding sales techniques.

Understanding the distinction between managing people and leading people is crucial to success in business. While both roles are important, they are distinct, and individuals need to be aware of the different skills and qualities required for each role. Successful organizations have leaders and managers who work together, combining the skills of both roles to achieve their goals.

Let's Summarize What Managers Do:

A manager is responsible for planning and directing the work of a group of people in an organization. A manager is often also responsible for hiring, training, and supervising employees. In larger organizations, a manager may have a team of people working under him or her. In smaller organizations, a manager may be responsible for all operations. A manager must be able to work well with other people and must be able to make decisions that are in the best interests of the organization. A manager must also communicate effectively with his or her employees and superiors.

Details of the First Line Management (FLM) System:

  • FLM1 – Roles & Responsibilities Management
  • FLM2 – Processes & Procedures Management
  • FLM3 – Technology & Tools Management
  • FLM4 – Meetings Management
  • FLM5 – Reporting & Measurements Management
  • FLM6 – Analytics & Optimization Management
  • FLM7 – Continual Service Improvement Management
  • People Management Systems (Employee Engagement, Employee Enablement, Employee Empowerment)

Let's Summarize What Senior Managers Do:

A senior manager's role is to oversee the work in their department(s) and ensure that it is done effectively and efficiently. They also need to communicate with other managers to get a clear picture of what is happening across the company. Finally, they need to be able to motivate their team and ensure that everyone is working together towards the same goal.

Senior managers must have excellent organizational skills, problem-solving abilities, and decision-making capabilities. They also need to be able to provide clear directions and guidance so that their team can work together toward success.

Senior managers often create strategies and plans to reach the company’s goals and objectives. In addition, they need to be able to analyze data and make informed decisions while implementing the necessary changes to improve their team's efficiency.

Being a senior manager can sometimes be challenging, but hard work, dedication, and good leadership skills can be gratifying. Any senior manager needs strong communication and interpersonal skills to build a team of motivated and productive employees. With this skill, they can work with their team to achieve success for the entire organization.

All in all, the role of a senior manager is to ensure that everyone is working together towards the same goal and that the company's objectives are met. They need to motivate their team and have good organizational skills to optimize their group's efficiency and productivity. With strong leadership qualities, senior managers can guide their teams toward success.

Let's look at some systems: Strategic Systems:

  • Organization & Management
  • Processes & Procedures
  • Technology & Tools
  • Mindsets & Behaviours

Tactical Systems:

  • Operational Management
  • First Line Management
  • Upline (Senior) Management
  • People Management

Details of the Upline (Senior) Management (UM) and Governance (GOV) Systems:

  • UM1 - Financial (Billing, Rev, Cost, GP) Management
  • UM2 - Service Level Management
  • UM3 - Customer Relationship / Client Journey Management
  • UM4 - Business Controls Management
  • UM5 - Cross-Department Management
  • UM6 - Vendor Management
  • UM7 - Crisis Management
  • UM8 - Delivery Excellence / Analytics Management
  • UM9 - Global Delivery Management
  • UM10 - New Business / Growth / RFS Management
  • UM11 - Risk Management
  • UM12 - Contract Management
  • UM13 - Account Governance / Strategy
  • UM14 - Issues / Escalations Management
  • UM15 - Transition & Transformation Management
  • UM16 - Key Initiatives/Program Management
  • GOV1 - Steering Committee
  • GOV2 - Joint Innovation Council
  • GOV3 - Governance Meetings
  • GOV4 - Monthly Operational Meetings

Let's Summarize What People Managers Do:

A people manager is responsible for overseeing the employees of their company and ensuring that they are meeting the company's standards. They are responsible for training new employees, coaching them to be better employees, and disciplining them when necessary. A people manager must have good communication skills, be able to handle stress and be able to make decisions quickly. They must also motivate, inspire, and lead their employees to ensure the job is done correctly and efficiently. They must also be able to recognize talent in their team and promote it whenever possible. Ultimately, a people manager should strive to create an environment where employees can thrive and reach their full potential.

People managers are also responsible for creating a positive work environment and culture within their team. This can be done through open communication, trust, respect for one another, and collaboration among the workers. Additionally, people managers should regularly provide employees feedback to ensure they are on the right track and have room to grow.

A people manager plays an essential role in the success of any organization. They lead, motivate, and develop their team to reach their highest potential. People managers must have strong communication skills, excellent decision-making abilities, and be able to handle stress well in order to succeed. Finally, they should strive to create a positive work environment where employees can thrive and reach their full potential. Ultimately, the success of any organization depends on its people managers.

Let's take a look at some of the systems:

Details of the People Management System (Engagement, Enablement, & Empowerment):

  • EE1 - Employee Development
  • EE2 - Employee Communications
  • EE3 - Employee/Manager Feedback Programs
  • EE4 - Employee Monthly Accomplishments
  • EE5 - Employee Council
  • EE6 - Employee Social Events
  • EE7 - Employee Awards & Recognition Program
  • EE8 - Employee Round Table Discussions with Sr. Leaders
  • EE9 - Employee Skip Level Interviews with Sr. Leaders
  • EE10 - Employee 1-on-1 Meetings
  • EE11 - Employee Team Meetings
  • EE12 - Employee Pre-Shift Process / Daily WHY
  • EE13 - Employee Weekly Scorecard
  • EE14 - Employee Cross-Departmental Management
  • EE15 - Employee Lunch & Learns
  • EE16 - Employee Roles & Responsibilities
  • EE 17 - Employee Performance Reviews Management

Let's Summarize What IT Operations Managers Do:

IT Operations managers are responsible for the day-to-day operations of the company's IT infrastructure. They work with teams of engineers to ensure that systems are running smoothly and efficiently, and they are responsible for troubleshooting and resolving any issues that may arise. They also work with senior management to develop long-term plans for the company's IT infrastructure.

In addition, IT Operations managers often manage projects that involve the implementation of new technology and systems. They must have a comprehensive understanding of computer networks, servers and databases to ensure that their team can keep up with the ever-changing landscape of technology.

Additionally, they must stay abreast of industry trends and understand how these changes may affect the company's IT infrastructure.

IT Operations managers must also have excellent communication and organizational skills and a keen eye for detail to successfully manage their teams and ensure that systems are running efficiently. Ultimately, IT Operations managers strive to ensure that the company is up-to-date with its technology so it can remain competitive in today's marketplace.

Finally, IT Operations managers must be able to think strategically and plan for the future of their company's IT infrastructure. They must be creative problem solvers and have excellent customer service skills in order to interact effectively with clients and other stakeholders. By leveraging their technical knowledge and strong leadership skills, they are essential assets to any organization and are integral to the company's long-term success.

Let's take a look at some of the systems:

Details of the 15 Operational Management CORE System:

  • CORE-A1 - Major Incident Management
  • CORE-A2 - Problem Management
  • CORE-A3 - Availability Management
  • CORE-B1 - Service Desk Management
  • CORE-B2 - Service / Catalog Request Management - Service Request Management (SRM)
  • CORE-B3 - Incident Management
  • CORE-B4 - Change Management
  • CORE-B5 - Release/Deployment Management
  • CORE-B6 - Request for Service (RFS) Management
  • CORE-C1 - Configuration Management
  • CORE-C2 - Asset Management
  • CORE-C3 - Performance & Capacity Management
  • CORE-C4 - Event / Monitoring & Alerting Management
  • CORE-C5 - Firmware, Patch, & Currency Management
  • CORE-C6 - Backup & Recovery / Disaster Recovery Management

Details of the 23 Operational Management Steady-State System:

  • OM1 - Growth (Workloads) Management
  • OM2 - Financial (Cost) Management
  • OM3 - Skills/Training Management
  • OM4 - Resource (Staffing) Management
  • OM5 - Quality Management
  • OM6 - Knowledge Management
  • OM7 - Technology & Tools Management
  • OM8 - Risk Management
  • OM9 - Human Resource Management
  • OM10 - Communications Management
  • OM11 - Service Level Management
  • OM12 - Reporting & Measurements
  • OM13 - Analytics & Optimization
  • OM14 - Continual Service Improvement
  • OM16 - Issues/Escalations Management
  • OM17 - Business Controls/Compliance/Security Management
  • OM18 - Queue Management
  • OM19 - Cross-Department Management
  • OM20 - Vendor/Supplier Management
  • OM21 - Staff Utilization Management
  • OM22 - Self-Service Management
  • OM23 - Automation/Sense and Heal Management

Let's Summarize What Leaders Do:

Leadership is a term that is often used to describe individuals who have the ability to inspire, guide, and influence others towards achieving a common goal. However, the concept of leadership can be complex, and the characteristics that make someone a good leader can vary depending on the situation and the individual's unique qualities. When someone says that you are a good leader, they may be referring to your ability to communicate effectively, your capacity to inspire and motivate others, your strategic thinking skills, or your willingness to take calculated risks. Likewise, when someone says that you possess good leadership qualities, they may be referring to traits such as honesty, empathy, resilience, and adaptability. In this context, understanding what makes a good leader and what qualities are necessary for effective leadership can help individuals hone their skills and become more effective leaders in their personal and professional lives.

Leadership styles refer to the different approaches that leaders use to motivate and guide their team members towards achieving a common goal. Each leadership style has its own unique characteristics and benefits, and the most effective leaders are often those who can adapt their leadership style to fit the situation at hand. Understanding leadership styles is important for both aspiring and current leaders as it can help them identify their own leadership style and develop the skills necessary to lead their team effectively. By using the right leadership style, a leader can improve team morale, productivity, and performance, resulting in a more successful and fulfilling work environment for everyone involved.

The 10 Leadership Styles:

  1. Autocratic leadership: This style involves a leader who makes decisions on their own without consulting their team. They give instructions and expect their team members to follow them without question.
  2. Democratic leadership: In this style, the leader involves their team in decision-making processes and encourages participation and collaboration. The team has a say in how things are done, and the leader facilitates communication to reach a consensus.
  3. Laissez-faire leadership: This style is characterized by a hands-off approach where the leader delegates most decision-making and day-to-day operations to their team members. They trust their team's abilities and provide guidance when needed.
  4. Transformational leadership: This style involves a leader who inspires and motivates their team to achieve a common goal. They set high expectations and lead by example, encouraging their team to reach their full potential.
  5. Transactional leadership: This style emphasizes setting clear goals and rewards or punishments based on performance. The leader provides feedback, incentives, and discipline to motivate their team to meet expectations.
  6. Servant leadership: This style prioritizes the needs of the team and aims to support their growth and development. The leader acts as a servant to their team, providing guidance, resources, and encouragement.
  7. Authentic leadership: This style involves a leader who values transparency, self-awareness, and honesty. They are genuine in their interactions and communicate openly with their team, fostering trust and respect.
  8. Charismatic leadership: This style involves a leader who possesses a magnetic personality and inspires loyalty and devotion in their team. They use their charisma to influence and motivate their team to achieve great things.
  9. Situational leadership: This style involves adapting leadership style to the situation at hand. The leader assesses the situation and their team's abilities to determine the most effective approach, whether it be authoritative, democratic, or coaching.
  10. Coaching leadership: This style involves a leader who provides guidance and feedback to help their team members develop their skills and abilities. The leader acts as a mentor, helping their team members grow and learn.

Let's Start With The Four Key Leadership Principles:

  1. LP1 - Inspire & Motivate People
  2. LP2 - Help People Achieve Their Goals & Objectives
  3. LP3 - Help People Overcome Their Challenges
  4. LP4 - Steer People Through Change

Now that we have a good understanding of the four Leadership Principles, we need to delve deeper to understand the Leadership Characteristics that are needed to execute the principles:

The 25 Key Leadership Characteristics:

Leadership Characteristics: Accessible | Active-Listener | Adaptable Collaborative | Continuously Learning | Customer-Obsessed | Decisive | Domain Experience | Empathetic | Employee-Obsessed | Ethical | Inclusive | Innovative | Passionate | People Developer | Resilient | Results-Oriented | Self-Aware | Strong Business Acumen | Strong Communicator | Strategic | Technically Astute | Transparent | Trustworthy | Visionary

  • LC1: Accessible
  • LC2: Active-Listener
  • LC3: Adaptability
  • LC4: Business Acumen
  • LC5: Collaborative
  • LC6: Communicator
  • LC7: Continuously Learning
  • LC8: Customer-Obsessed
  • LC9: Decisive
  • LC10: Domain Experience
  • LC11: Empathetic
  • LC12: Employee-Obsessed
  • LC13: Ethical
  • LC14: Inclusive
  • LC15: Innovative
  • LC16: Passionate
  • LC17: People Developer
  • LC18: Resilient
  • LC19: Results-Oriented
  • LC20: Self-Aware
  • LC21: Strategic
  • LC22: Technically Astute
  • LC23: Transparent
  • LC24: Trustworthy
  • LC25: Visionary

The 22 Bonus Leadership Characteristics:

Bonus: Assertive | Attentive | Authentic | Charismatic | Communicative | Courageous | Creative | Cultural Competence | Curious | Emotional Intelligence | Flexibility | Focused | High Standards | Humility | Inspirational | Optimistic | Reflective | Respectful | Risk-Taker | Roll-Up Sleeves | Supportive | Self-Care

  1. Bonus LC1: Assertive
  2. Bonus LC2: Attentive
  3. Bonus LC3: Authentic
  4. Bonus LC4: Charismatic
  5. Bonus LC5: Communicative
  6. Bonus LC6: Courage
  7. Bonus LC7: Creative
  8. Bonus LC8: Cultural Competence
  9. Bonus LC9: Curious
  10. Bonus LC10: Emotional Intelligence
  11. Bonus LC11: Flexibility
  12. Bonus LC12: Focused
  13. Bonus LC13: High Standards
  14. Bonus LC14: Humility
  15. Bonus LC15: Inspirational
  16. Bonus LC16: Optimistic
  17. Bonus LC17: Reflective
  18. Bonus LC18: Respectful
  19. Bonus LC19: Risk Taker
  20. Bonus LC20: Roll Up Sleeves
  21. Bonus LC21: Supportive
  22. Bonus LC22: Self-Care

Conclusion

It is essential to remember that managing and leading are two distinct skill sets. This is the single most significant point.

You can be a good manager even if you're not a good leader. But anyone can be a good leader if they possess the qualities discussed above.

To succeed in business, you must comprehend both roles and acquire the skills necessary to perform effectively in each of them. I hope that this was able to help you grasp the difference between managing people and leading them!

CHESTER SWANSON SR.

Next Trend Realty LLC./wwwHar.com/Chester-Swanson/agent_cbswan

1 年

I'll keep this in mind.

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