Despite the Storm: How to Grow During the Pandemic Using IT Outsourcing

In 2020, a client of ours lost 5 customers who were worried about their future and wanted to cut costs. By the beginning of 2021, we had started working with another client who, quite the opposite, had been determined to benefit from outsourcing amidst the pandemic. That turned out pretty well - the client is satisfied with the sales growth and we are continuing the collaboration. How does it come?

In fact, 59% of small businesses admit that cost-cutting is their main reason for outsourcing, though for some of them it seems challenging due to the general lack of cash flow. Nonetheless, IT outsourcing can skyrocket your business resilience and here is how.

Costs Control

You should admit the fact that digital transformation is inevitable for a business that wants to survive in the post-COVID-19 world. Therefore, work on software development is indispensable. Here you have several options: to hire an in-house team or to outsource your tasks. The second option is more flexible as you can choose different formats of cooperation including hiring a contractor for long-term work and support, a specialist/team for emergency-only cases, or managed IT services. Such flexibility of cooperation allows you to allocate resources most effectively. Moreover, you can choose between different pricing models to maximize efficiency.

When you find an outsourcing company, you also release yourself from additional training and labor costs, payments for the software or hardware to be used for development.

73% of companies fallen back on the outsourcing of business processes are convinced that it has improved their efficiency. If you see that it’s difficult to pay an in-house team, try outsourcing.

Access to the Best Brains

Severe crises such as the pandemic require maximum ingenuity and having your head in the game. With the help of outsourcing, you can involve a few more clear heads - you get access to global talent.

The opportunity had been valuable before the coronavirus outbreak and its value only increased. The traditional economic structures and way of life are evolving as more specialists are getting involved in remote work on various terms. 

87% of organizations are experiencing a talent shortage. If you’re looking for fresh ideas and sound solutions to accelerate your business, check offshore and nearshore outsourcing providers.

Focus on Key Activities

A crisis is a period when you’re overwhelmed with urgent tasks. However, while everything seems urgent, you should distinguish what is truly important. Otherwise, you’ll seize hold of everything and drown.

Outsourcing is the perfect chance to delegate urgent tasks that are out of your domain expertise and concentrate on the important things in which you are the best. For example, you can outsource mobile and app development, help desk, security, infrastructure. Prioritize, delegate, and overcome the difficulties.

Experimenting

To get ahead, you sometimes have to call upon the assistance of cutting-edge technologies. We understand your concern about the financial costs associated with such experiments and want to reassure you. The IT outsourcing market is evolving and expanding the supply, which is a cause for taming new technologies at more affordable prices.

This year and beyond we expect the growth of trends like robotic process automation, cloud computing, deep learning, cybersecurity, and AI-powered customer services. Integrated into the general crisis-response strategy, experimenting with the new tech can scale up your business.

However, one of the most exciting outsourcing trends for business is the growing involvement and risk-sharing of tech partners.

Lessons Learned

The pandemic has exacerbated the need for digital transformation, agility, and sophisticated resource management. IT outsourcing, in its turn, is not a luxury but an essential tool to comply with these objectives. Reallocate your budget and get the benefits of using one of the most effective collaboration formats.

If you got IT outsourcing experience during the COVID-19 crisis, share your story in the comments. We’d like to know whether it was a positive step or a negative one.