Desk Phones in a Mobile First World

It happens every day when people find out what I do, they tell me that they really don't need a desk phone and just use their mobile for everything. Awesome.

Do you really want the whole world to have your mobile number?

For some people the answer is yes because they are in sales and do not want to miss an opportunity to generate revenue or take care of a customer. They have no problem taking a business call on a their mobile device which usually doubles as their personal device or they have two mobile devices - one for business and one for personal.

"I have a phone on my desk but I don't know the number and haven't used it in over a year" is what a guy told me last night at a business networking event. Awesome.

"We use our cellphones" a local CFO told me after I told her I could not get a hold of her - or anyone else for that matter - because she was not in the dial-by-name directory. And when I hit "0" to try the operator, the old school phone system said that "the mailbox was full and could not take anymore messages" then promptly told me goodbye.

If you don't want people to call you, then I guess they have the perfect scenario but not everyone is a salesperson trying to sell you something.

What if someone who doesn't have your mobile number wants to talk to you and/or you need to take a call from someone that you DO want to talk to?

What if the IRS or the State Comptroller Task Force has a question for the CFO?

It's clear that legacy phone and voice mail systems are a going away and the companies that support them as everything moves to the cloud, similar to what happened with e-mail, CRM's with Salesforce, accounting with QuickBooks, and now Microsoft Office.

However there is still a need traditional phone system capabilities for new people to get a hold of you including an auto attendant to answer calls that come to your business that includes a directory for callers to use to get a hold of the right people at your company with minimal effort. People still call businesses for business reasons and again, not every call is a salesperson trying to sell you something you don't need.

Mitel offers mobile device integration that seamlessly marries your mobile phone call audio and contact information with the Mitel 6940 IP phone that works on their cloud, on-site, and hybrid private cloud-based solutions.

Mitel's 6940 IP phones start at $5.00 month with their MiCloud Connect cloud-based PBX solution that starts at less than $20 user/month for their Essentials profile.

Calls to your mobile phone can be answered on the MiVoice 6940 just like any other call, leveraging the superior audio performance and ergonomics of the 6940 IP Phone.

Mobile phone contacts are automatically synchronized with the MiVoice 6940 allowing access to the same contacts on either device.

It has built-in Bluetooth integration that means never cutting a conversation short as you walk from your office to the parking lot.

The enhanced, full duplex speakerphone allows you multi-task without a break in the conversation, even with multiple callers.

Embedded Bluetooth 4.1 gives you greater range, clearer sound, through an optimized cordless headset. Check out this video where Michael Hamlin shows us how it works.

Brookside is an established Austin company that helps people look at the best path to the cloud for voice communications and easy-to-use collaboration tools.

Brookside has extensive knowledge of the latest communications technology and can help your organization take a look at the way you are set up today and what it is costing you and help put together a technology roadmap.

I've been helping companies with business communications solutions since 1984 so call Mike Dance at 512.839.646 or e-mail me at [email protected] and I'll help you get the best technology including networks services for the best price and manage it for you.

What we can provide through Mitel - or most of the cloud providers that we can provide pricing and contracts for - usually come in less than what you are currently spending when we look at getting rid of the voice circuits and the bill that goes with them.