Design Thinking for HR: Key Terms and Definitions
Nicole Dessain
Human Resources Executive ???????? Talent Management | Employee Experience | Learning & Leadership Development | Talent Acquisition | Adjunct Faculty @ Northwestern University | ex-Accenture
I know we use a lot of jargon in design thinking which can be confusing for beginners, so I thought I’d provide you with an overview of some of the key terms and definitions that I’ll explore in my book. I’ll add recommended readings for each in case you’d like to dive deeper into a topic. [Note: This is an article I just wrote for my Design Thinking for HR Book Early Readers’ Community and thought you might find it valuable as well…]
Design Thinking for HR Glossary
Behavioral Design
Behavioral design is the process of designing and optimizing an experience by employing insights and techniques from behavioral science. In other words, behavioral science can become a lens that’s applied along the design thinking process.
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Design Justice
Design justice is an approach to design that is led by marginalized communities and that aims explicitly to challenge, rather than reproduce, structural inequities.
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Employee Experience
Employee experience is the perception an employee has about the sum of their interactions at work - daily, weekly, yearly, and over the course of their career.
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Employee Experience Journey Mapping
Employee Experience Journey Mapping helps us visualize, analyze, and improve aspects of the employee experience.
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Inclusive Design
Inclusive design considers the full range of human diversity with respect to ability, language, culture, gender, age, and other forms of human difference.
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Liberatory Design
Liberatory design is an approach to addressing equity challenges and change efforts in complex systems.
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Moments that Matter
"Moments that Matter" refer to key events or stages in an employee's lifecycle with an organization that have a profound effect on their overall experience and relationship with the company.
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Service Design
Service Design is a user-centered approach that involves the planning and organizing of resources (people, props, and processes) to directly improve the employee's and customer’s experience, and the overall service quality. It applies design thinking mindsets and human-centered design methods.
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Systemic Design
Systemic design is a discipline that joins systems thinking to design methodology.
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Trauma-Informed Design
Trauma-informed design acknowledges the prevalence of trauma, including in the workplace. Trauma-responsive design actively anticipates the potential existence of trauma so that it can be appropriately and ethically addressed at all levels and at all stages of the design process.
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I am curious: Was this helpful? What other Design Thinking for HR terms and concepts would you like to learn more about? Just drop them in the comments.
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ABOUT THE AUTHOR
Design Thinking for HR is a biweekly LinkedIn newsletter that aims to inspire HR professionals to experiment with the human-centered design framework. The newsletter is curated by Nicole Dessain who is a talent management and employee experience leader, founder of the HR.Hackathon Alliance , and a Northwestern University instructor. Nicole is currently writing her first book about Design Thinking for HR. Join the Early Readers’ Community here .
II Listen with Tolerances II Speak with Empathy lI See thru Compassion ll Breathe in Impermanence
7 个月Spell bound ?? Nicole Dessain ?????? Design Thinking for HR deep dives in embodying : 1. Behavior Design ?? 2. Inclusive Design ?? 3. Liberatory Design ?? 4. Service Design ??? 5. Systemic Design ?? 6. Trauma-Informed Design ?? 7. Off-Boarding Design ?? 8. Employee Experience Design ?? 9. Socio-ecological Design ??
Independant EX & L&D Designer & Consultant, Facilitator, Psychologist, Researcher, Lecturer & Speaker | I help people, teams and organizations to codesign the way they work and learn | Neurodiversity Advocate
8 个月Great content Nicole Dessain ! You rock!!
Senior Recruitment Specialist | Talent Curator
8 个月Exploring Design Thinking as a beginner has been quite intriguing. This article adds depth to my understanding and sheds light on its practical applications in HR. A helpful read for those new to the concept.
Experienced Case Manager with a strong commitment to advocating for the social and economic welfare of individuals and families. Proficient in managing high caseloads while maintaining high standards of care.
8 个月Kudos!!
Sought-after Organizational Performance Igniter, Author, Change/Project Manager, Speaker | Helping Organizations Exceed Performance Goals
8 个月Nicole Dessain Thanks for this! It's timely as I write my 2nd book which will focus on how to eliminate or, at least, minimize bias in the use and development of technology.