Demystifying IOT for Executives
Namit Bhargava
Managing Director, Sales Leader, SAP Supply Chain | Value-Driven Business Transformation, Industry X & Digital Transformation, Partner in Client's Value Realization through SAP S/4 and Cloud Transformation | Harvard Alum
#digital #digitaltransformation #ServiceDesign #CX #experiencedesign
As I meet more and more Cxx; the IIOT presents known and unknown challenges. Scaling IIOT initiatives becomes challenging across various generations of assets, plant condition and infrastructure. The complex task of connecting operations technology and information technology continues.
In the IIOT framework below; I have listed 10 different layers that need to work seamlessly together to realize the promised benefits.
- Physical Devices (Embedded/ Enabled) & Controllers
- Connectivity
- Edge Computing
- Data Acquisition & Accumulation
- Data Abstraction
- Collaboration & Processes, Customer Experience
- Security
- Edge Platform
- IIOT Platform
- Enterprise Systems of Records
If you are a Customer, please share your comments on which of these have been long pole in your deployments. What unknown challenges have you uncovered in your journey.
If you are a Consultant, please share your experiences on unique challenges that you have not experienced before while doing these deployments.
Thanks and I look forward to your comments.
#digital #digitaltransformation #CX #IOT
#digitaltransformation hashtag
Director Customer Service | Customer Experience | Shared Services | Contact Center Management & Operations | After Sales
6 年Gerardo Soto
Consulting Partner at Wipro
6 年Nice one Namit.??