Every idea and all risks as opportunities matters for the sustained profit!

“Respect is earned

Honesty is appreciated

Trust is gained

Loyalty is returned”

 Demonstration of competency, Value based thinking and Auditor course based on ISO9001:2015

When ISO9001 is redefined the focus is now on RISK and Opportunities

Meaning the perception of Quality itself is been changed. Definition of Quality” Degree to which a set of inherent characteristics fulfils requirements” -ISO 9000:2000

TO

Quality as Value  which is  originated from Jerry Weinberg /Gerald Weinberg

ISO9001:2015 version looks like a business culture to be developed in an organization during its journey from ZERO error to COMPLETENESS, eliminating all non-value adding activities and risk on its way and creating opportunities for development and sustenance.

Introspection is the need of the day for all quality auditors when you think in terms of ISO9001:2015! Because

• Successful completion of IRCA approved Lead auditor course is the only one that is recognised all over the world. That is the integrity you enjoy all over the world
• You can start practicing in this profession anywhere in the word or get immediate appointment; meaning you are beyond all language barriers

My question to you all is why customers failed to integrate QMS and other ISO standards into their scheme of things?

When customers are ready to spend INR 5000- 45000 per second in media coverage,

 Whereas for quality implementation they are reluctant even to pay INR25000?

This was not the case during the period of 1994 version and2000 version.

Average consultancy fees for a consultant was around INR 1, 00,000 plus

Today it is between INR 20-25000

Before proceeding with further reading, please have close look at given above image of PDCA model of new version ISO9001:2015

You may notice that Planning shall include Organization and its context, specific customer requirement, needs and expectation of relevant interested parties (inputs) and on other side you find performance evaluation shall be based on customer satisfaction, results of QMS and Products& services (output)

As an auditor & trainer, one has to extend their service to their clients based on the e organization’s maturity. ISO defines organization’s maturity on 1-5 scale

Therefore improvement refers to the organization's intention to mature from 1 to 5 scales. Accordingly the inputs and outputs mentioned above also vary based on the level of maturity and the sector of business /industry as well as the size of the organization and size of customer segment. That explains the intention of the ISO standard.

The new standard says that

“It is not the intent of this International Standard to imply the need for:

— Uniformity in the structure of different quality management systems;

— Alignment of documentation to the clause structure of this International Standard;

— The use of the specific terminology of this International Standard within the organization.

The quality management system requirements specified in this International Standard are complementary to requirements for products and services.”

Take one sector construction, for instance. Organization and its context, Specific customer requirement, needs and expectation of relevant interested parties (inputs) and on other side you find performance evaluation shall be based on customer satisfaction, results of QMS and Products& services (output), Inputs and outputs mentioned varies   in residential construction, commercial construction, industrial construction, various types of project commissioning such as pipe lining, underground projects, oil and gas plants and so on.

In the same manner, inputs and outputs varies in all business to business and industry to industry, depending upon the its size and maturity.

Irrespective of the organization’s maturity, size, customer segment, business/industry ector, which are the common factors found in any kind of business/ industry?

It is the COST CONTROL, REVENUE, PROFIT, BANK FINANCING, LEGAL COMPLIANCE, INVESTMENT FROM EXTERNAL PARTIES, BRAND LOYALTY AND BUSINESS EXPANSION

Therefore, the requirements of ISO9001:2015 has its focus on RIKS and OPPORTUNITIES

With the introduction of Quality Management system based on ISO9001:2015, one man ISO consultancy is now replaced with establishing efficient and effective quality business culture involving:

• Leadership defining series of VALUE ADDING ACTIVITIES and delegation of duties and responsibilities
• Demonstration of competency
• Sector based Quality implementation training and auditing training based on ISO9001:2015
• Value based thinking, ( Risk and Opportunities)
• Quality auditing
• Branding and
• Quality based mentoring and brainstorming at regular intervals, till such time the business/industry demonstrating competency to compete and succeed in global business.
• Quality need assessment is based on maturity level of the organization

As long as the customer is the KING and you got to change your attitude and behave like a KING. 

 In other words, effective and efficient implementation based on ISO 9001:2015 results in

• The journey from ‘Zero error to completeness’
• Help entrepreneurs to receive the cheque from their customers in shortest possible time
• Banks willingness to sanctions loan
• You become a potential winner in ‘make India’ campaign
• Investors readiness to invest
• Suppliers readiness to service
• Recognition in the society
• A brand born to sustain

In the new version, requirement of MANAGEMENT REPRESENTATIVE is found removed. Instead, all the head of the departments are made accountable for the QMS. In the process, need for Head of all departments undergoing QMS implementation and auditing course is implied.
All the head of the department and their immediate next level managers are expected to get aligned to the quality objectives strategically defined by the company through defining KPAs and KPIs strategically defined in terms of independent function as well as interdependent function catering to the needs and expectation of the organisation.

Obviously, company’s top  management will be glad to align the all the executives under two simple quality objectives.

“Reducing the “time between of product/service delivered and the customer signing the cheque” 

“Improving skills to demonstrate competency in par with any in brand in world”

With the introduction of new version of ISO 9001:2015 the time has come with senior quality professionals join together as a confederation.

The new version is made conclusive and SMART.

What should be the outcome of giving a product /service to the entire satisfaction of the customer?

The time duration between the final inspection of the product/service and the customer signing his cheque in your name with the figure desired by you gets narrowed down!

In my perception, Risk and opportunity approach in ISO 9001:2015 versions can be   summed up one and only quality objective that is:

Reducing the “time between of product/service delivered and the customer signing the cheque” 

All heads of the department shall be provided with strategically defined KPI’s that reduces time between the cost of product/service and the customer signing the cheque’ No excuses, Please!

Those who are in Quality profession will agree with me that from the inception during 1987, ISO is working on  standardising business activities such that the outcome called ‘quality’ can be efficiently and effectively, planned , implemented and  communicated to all around the globe cutting across the language barrier to ensure  presence of all entrepreneurs compete in the international market!

As the part of continual improvement, every 5 years the ISO standards are subjected to revision by International Organization for Standardization

• Initial version ISO9001:1987 was focused on ‘procedures’
• When revised to ISO9001:9004 the focus shifted to ‘preventive action’
• When revised to versions ISO9001:2000 and ISO 9001:2008 focus on quality shifted to “Process approach and PDCA”
• In the new version ISO 9001:2015, by integrating all of the above, has consolidated and put emphasis on “Risks and opportunities

Common management systems practised all over the world

 Quality Management/Environmental Management/Occupational health and safety / Information security/food/ Energy management/ Business continuity/ technical 

The application of these management standards except QMS is strictly based on the severity, risk and opportunities with respect to the organisation’s structure.

Core processes common to all organizations

• Customer Strategy & Relationships (Marketing)
• Brand Management
• Employee Development & Satisfaction (HR)
• Materials management/ outsourcing/ inventory management
• Production Management
• Maintenance Management
• Quality, Process Improvement & Change Management (QA/QC)
• Financial Analysis, Reporting, & Capital Management (finance)
• Customer Acquisition (Sales) (CRM)
• Product Development (R&D)
• Product/Service Delivery (Logistics)
• Accounting Management
• Administration& Legal requirements/ fire safety/ waste management
• Technology Management

The approach, attitude  and strategizing and communication varies from industry to industry and business to business, in spite of the fact all these functions are evidenced in every organisation between the maturity scale 1-5.