Demonstrating Empathy: Sometimes, a single act can completely change the outcome.

As we look around, it's evident that many institutions, groups, and companies are making every effort to bridge the gaps in bias and foster an inclusive culture. Yet, deep-rooted issues still persist in our society. I want to share a story that illustrates this.

Story Begins:

Today, while traveling on the GO train, I encountered three individuals who became the focal point of this experience. They were seated near me in an otherwise empty carriage. I was working on my laptop when, suddenly, a man began loudly confronting two others. He declared that he had recorded their behavior and intended to report them for the harassment he was facing. His voice was so loud that he kept repeating the same statements, almost as if he was demanding an apology or a change in their attitude.

My Intervention:

Initially, I found his outburst quite disruptive, especially since I needed to make an urgent call. So, I politely interrupted him, saying, "Sir, please excuse me. Would you mind reporting the issue rather than creating a scene and disturbing everyone else?"

Being Observant:

He was visibly agitated but respected my request, staying quiet until I finished my call. However, as soon as I was done, he resumed yelling at them. This time, I was tempted to intervene again, but I decided instead to observe the situation. As I watched, I realized there was something unique about him—he appeared to have bipolar disorder and had likely endured bullying throughout his life. The two people beside him seemed to be mocking him in their native language, and he overheard them. His outburst was his way of demanding recognition and respect, emphasizing that his condition was normal and that he deserved to be treated as such.

Handling the situation:

Thanks to the DEIB (Diversity, Equity, Inclusion, and Belonging) and neurodiversity training provided by Rogers, I felt equipped to handle the situation with empathy and understanding.

I had a conversation with him, during which he shared his traumatic experiences of being bullied at various stages of his life. He also confided that in moments like these, thoughts of suicide sometimes crossed his mind. Here are the strategies I used while talking to him:

a. Showing empathy for his feelings.

b. Acknowledging his behavior.

c. Listening to him attentively.

d. Encouraging and boosting his confidence.

e. Offering guidance on managing emotions in different situations.

f. Discussing about Breathing techniques.

I know some might think I shouldn't have intervened, believing it wasn't my place to get involved. But I disagree, especially when he ended our conversation with, "You probably saved me today from committing suicide."

This experience underscores a harsh reality in our society: people with different abilities are often mistreated and made to feel vulnerable. Our attitude towards them can make a significant difference. I urge our society to recognize that we are all equal, with different abilities. Embracing humanity and showing a little empathy can go a long way. #mentalhealth #LifeatRogers #DEIBGOALS