Delivering 5 star Customer Experience
Delivering 5 star Customer Experience
While so many companies spend a fortune on feeling out what their Customer expects from them, the answer is, oh so simple…….
All your Customer asks from, you, their Supplier are 5 basic needs.
1. Communicate – tell me what is happening. From the stage of my current order, to out of stocks, to ETA of my delivery
2. Convenience - make it easy for me to conduct business with you. I am not interested in your policies & prohibitive rule, I want you to focus on ME & my needs
3. Consistency – doing the same good things that make me happy, every day
4. Creativity – share new innovations in our market, which will benfit my business
5. Caring – show me that you genuinely care for my custom & that I am a valued Customer to you
Forget about any other fancy Customer care & expensive marketing innovations - just meet these basic 5 demands/needs, & you will grow a loyal & dynamic Customer base.
Need help in capturing your market share & generating revenue?
Talk to us, at BizGro.
our business: is growing YOUR business
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