I've encountered numerous instances where professionals feel their intrinsic understanding of their sector eclipses any external insight, rendering market intelligence services seemingly redundant. However, this mindset can be a significant barrier to growth and innovation. No matter the depth of in-house expertise, there are invaluable benefits to embracing external insights.
Here's my perspective on the indispensability of this service, candidly framed around our Alliance Market Intelligence (AMi) offering, though the principles apply broadly.
- Expert In Their Field: People instinctively trust people with experience, knowledge and track record. At Archer Knight, we have an outstanding team of people all contributing to each client's deliverables in market intelligence, offering expert analyses that can significantly support, or indeed challenge, internal strategies and decisions. Through AMi, clients gain access to an unparalleled depth of authoritative insight.
- Independent Validation/Provocation: The Harvard Business Review emphasises the necessity of "disconfirming data". AMi provides an independent perspective essential for robust strategic planning, preventing echo chambers and facilitating more substantial, fact-based decisions.
- Scarcity of Insight: Exclusive, hard-to-find data is often perceived as more valuable. AMi offers scarce, high-value insights not readily available, giving our clients a competitive edge. As individuals, everybody we meet in life knows something we don't, no matter how much time we dedicate to our craft. Insight isn't a contest to see who individually knows most. It's a quest to gather as much useful information as possible. As Neil deGrasse Tyson puts it: The Arc of Enlightenment in a rational, civilised world: Data → Facts → Information → Knowledge → Understanding → Wisdom.
- Cost-Effective Expertise: Sustaining an internal, full-time research department can be exorbitantly expensive. Alternatives like AMi provide a more economically viable solution, enabling companies to allocate greater resources to their principal activities without sacrificing intelligence quality. Our estimates suggest that employing an in-house team to generate the level of output we deliver through our AMi services would incur a fully burdened cost of approximately £300,000 to £400,000 annually.
- Mitigating Cognitive Bias: Nobel laureate Daniel Kahneman writes some very interesting material on how cognitive biases affect decision-making. In "Thinking, Fast and Slow," Daniel Kahneman explores cognitive biases, highlighting the "anchoring effect" where initial information heavily influences decisions. This phenomenon reveals our unconscious irrationality in decision-making processes. AMi's objective data helps combat these biases, ensuring your strategies are grounded in reality, not subjective misconceptions.
- Reciprocity through Value: By continually offering high-quality insights, we instil a sense of reciprocity in our clients, a concept fundamental to human interaction. This ongoing value exchange fosters a strong, mutually beneficial relationship. For example, we 'soft land' clients into our network whenever possible. Easy to do, low cost but high value output as it instils trust and validation.
- Consistency in Decision-Making: Robert Cialdini's principle of Commitment and Consistency emphasises the importance of upholding our commitments. Subscribing to AMi exemplifies a client and supplier dedication to persistent, informed decision-making. Our experience shows that clients who engage deeply with Archer Knight through our AMi services, integrating them into their workflows, enriching them with their insights, and collaboratively striving with our team to optimise results, find the most value. This proactive and engaged approach is why we see a retention rate exceeding 95% among such companies.
- Liking through Familiarity: Regular interaction with AMi fosters a sense of liking and trust in Archer Knight’s insights, making our data more valuable in our client's decision-making processes. As our clients grow more accustomed to our analytical style, methodologies, and data presentation, they start to trust and value the insights more deeply because it's bespoke to them yet unattached and unaffected by internal constraints.
- Counteracting Managerialism: Thomas H. Davenport's "Human Capital" warns of innovation-sapping bureaucratic over-reliance, or 'managerialism.' AMi counters this with fresh insights, invigorating stagnated corporate perspectives.
- Unity in Purpose and Direction: Shared identities foster collaboration. MIT Sloan Management Review highlights that shared data leads to unified decision-making, a sense of community that AMi actively cultivates among its clients.
Understanding your sector doesn't negate the value of external insights. Instead, integrating these insights with your knowledge can propel your strategies and decisions to unprecedented heights.
Archer Knight's AMi service doesn't aim to challenge your expertise but to enhance it, providing a comprehensive understanding that internal data points alone cannot achieve. Embracing this service is not an admission of inadequacy; rather, it's an intelligent, confident step towards a more informed, collaborative, and successful future.
Experience the transformative impact AMi is currently delivering to operators, service providers, and financial firms firsthand.
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Insights From Successful Business Minds on The Value of External Market Intelligence
- Warren Buffett: "Risk comes from not knowing what you're doing. Intelligence is the antidote."
- Sheryl Sandberg: "The future belongs to those who can use data to make informed decisions."
- Steve Jobs: "You can't just ask customers what they want and then try to give that to them... they'll want something new."
- Indra Nooyi: "The challenge today is to stay ahead of the curve and effectively anticipate the next big thing."
- Jeff Bezos: "What we need to do is always lean into the future; when the world changes around you and when it changes against you... you have to lean into that and figure out what to do because complaining isn't a strategy."
- Mary Barra: "It's critical to evolve and meet consumers where their needs are."
- Peter Drucker: "Knowledge has to be improved, challenged, and increased constantly, or it vanishes."
- Oprah Winfrey: "I believe luck is preparation meeting opportunity."
- Henry Ford: "If I had asked people what they wanted, they would have said faster horses."
- Rosalind Brewer: "You can and should set your own limits and clearly articulate them. This takes courage, but it is also liberating and empowering, and often earns you new respect."
- Jack Welch: "Change before you have to."
- Isabel dos Santos: "Understanding the surrounding business environment is critical."
- Reed Hastings: "Companies rarely die from moving too fast, and they frequently die from moving too slowly."
- Folorunso Alakija: "Rising to challenges and weathering storms require a good understanding of the business climate."
- Satya Nadella: "The true measure of a company’s value is the complete set of its capabilities that enhance customer value."
- Wang Jianlin: "The key to dealing with competitors is to always maintain a sense of crisis."
- Elon Musk: "If you're trying to create a company, it's like baking a cake. You have to have all the ingredients in the right proportion."
- Robin Li: "To me, the sea is a continual miracle; The fishes that swim–the rocks–the motion of the waves–the ships, with men in them. What stranger miracles are there?"
- Jack Ma: "You should learn from your competitor, but never copy. Copy and you die."
Co-Founder of Archer Knight. Offshore Energy Transition Sensibility Evangelist.
1 年Thanks for sharing Frank.