Defining the New Normal, Part 1 of 3

Throughout June and July, David Couper Consulting conducted an anonymous survey to our colleagues to understand more about the impact of the events of 2020, themes, and how organizations are responding to said events. Here are our findings.

Key Findings

I think most of us are curious about how COVID-19 will impact revenues. 2020 showed a projected decrease for 59% of those that responded, an increase for 31%, and no change for the remaining 9%.

Then there’s the human element. Top concerns for organizations include individual/organizational stress (62%) and burnout (42%) followed by morale (30%), remote communication (26%), and systems or process issues (26%). Interestingly just last year, the World Health Organization officially recognized burnout as a syndrome. In 2019, it was called the most significant global health crisis. That, of course, has been pushed to #2 given COVID-19’s global presence.  

Burnout and Stress as Top Concerns

Burnout isn’t just going away. Check out this recent blog post on burnout for how to recognize and deal with burnout:

DCC has created a program on organizational burnout prevention, which focuses on four key areas:

1. Resilience
2. Self-care
3. Communication
4. Collective Voice

Each of these is integral in creating real, lasting, and sustainable change. Investing in burnout prevention is vital for shifting the paradigm within an organization. Contact us for further details [email protected].

Tune in next week for more details about findings in the shift to Remote Work and resources on how to respond to them.

More About the Survey Audience

Our audience included several sectors, including 28% technology, 30% healthcare, 12% financial services, 14% other, 5% government, and smaller percentages of manufacturing, legal services, food services, education, entertainment, and others. 54% indicated they were in the private sector, 34% public sector, and 9% are non-for-profits.

The majority of our respondents were either upper or middle management. 58% of them worked in companies with over 1000 employees, 13.9% had 1-50 employees.  

Average annual revenue projections varied, ranging from millions to billions of dollars. 

For more on DCC, visit www.davidcouperconsulting.com.

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