A Deep Dive Case Study of Enterprise AI in Action: Klarna’s Bold Bet on Automation
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We help companies build their own digital capabilities, supported by our anytime/anywhere digital acceleration platform.
Turning AI from a buzzword into a workforce, Klarna is proving that automation isn’t just about efficiency—it’s about reimagining how business gets done.
In this edition, we take a closer look at Klarna’s bold AI strategy, which isn’t just enhancing efficiency but reimagining how fintech operates—replacing manual tasks, transforming customer service, and boosting internal productivity. From AI handling 700 employees' workload to slashing campaign timelines, Klarna’s approach raises broader questions about the future of work, value creation, and the role of humans in an AI-driven world...
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