Decision Time

Everyone makes decisions. Some are major, others are minor; but we all make them every day.

When making a pronouncement the questions we must ask ourselves; What does this decision mean? What outcome(s) am I looking for? What are the steps required to accomplish this result? What resources do I need?

Once you’ve answered those questions you are set to make an action plan that you will follow. I would strongly suggest that all goals and plans be in writing, and, that those involved review those plans daily. When people see progress, even small achievements, it adds more energy to the plan.

One decision every business should make is to have a custom cost effective and efficient On-Hold message for their phone system. The reasons are: 1. It keeps the emotional connection alive with your clients and prospects as well as your marketing and brand message. 2. It up sells and cross sells current clients. 3. According to AT&T research a business with an On-Hold message shows a 2 1/2 to 5 % increase in business on average. 4. It prevents call abandonment. 5. It’s just good common courtesy thank your callers and keep them informed of your business as opposed to some form of music, beeps or silence.

Let HoldMasters help you when your business is on the line. July 26, 2017: :