Decide to Make Better Decisions

Decisions, decisions, decisions. Which assignment should I do first today? Is this client someone I want to continue working with? Where do I find new leads? Should I add a new service? Is it time to raise rates? In a fast-paced business it is sometimes even hard to decide which decision to tackle first!

Becoming more efficient at making decisions can help to make it seem less burdensome – even fun!

Although there is an “ideal” method to making decisions, using the process in a different order feels more natural to many of us. That’s OK; sound decisions can be made regardless, as long as all stages of the process are consciously considered when gathering information and vetting options before taking action.

This article will first introduce the ideal decision-making steps, and then the variety in decision-making styles and finally we will look at how this may play out in your decision-making as an individual and within a team.

The Steps to Making a Decision

Here are the categories and steps, in the order in which psychologists have deemed to be the most effective.

Take in Information

1)?????Gather information

This step focuses on the objective, the past and now. What is. What was.

What information can we gather through observation, direct experience, customary approaches, existing knowledge and research? What is and is not currently working? What did and did not work in the past and why? What is different now?

2)?????Generate Options

This step is subjective and future-looking. What if…? What could be. Thinking outside the box.

What patterns, opportunities, theories and conclusions can be derived from the information? What additional information is needed to form a theory? How can we solve the problem in a new or innovative way? What is ideal?

Evaluate Information

3)?????Logical Assessment

This is an objective process working with systems, efficiency, empirical conclusions.

Can the theory fit into a logical framework? Is it rational and justifiable in terms of meeting the goal, financial viability, practical viability, and manifestation within the required time frame? What are the likely tangible ramifications?

4)?????Moral Assessment

This is a subjective process and varies from person to person.

What aligns with personal values? With group values? With the corporate culture and public positioning? Who is included / excluded and what is the effect on harmony? What is the impact on people? The company? The world?

In reality, once it gets going, the decision-making process is looping and cyclical; not quite as linear as the list suggests. We are curious, clever humans, after all. It’s natural for the mind to bounce back and forth through all of the steps as cross-checks along the way while a solution takes form. This is healthy and ensures that early assumptions do not become hard-and-fast premises. It leaves room for new ideas once other insights have been processed.

None of us are masters of all-things, so If you feel like you are over your head in taking on some subjects, ask your qualified friends and peers to help you think it through or hire a professional to help with the relevant stage.

Make a Decision

5)?????Select the best viable option

There may be many good possibilities, so now its time to really listen to yourself. Go through each one and pay attention to how you feel. Do you dread actually doing it? Do you feel settled and sure? Which meets the original goal and “feels right” when you envision it playing out in the real world? What can you live with? What truly represents you and your business and branding?

When you have made the decision, write down your original challenge, goal and decision. Articulating these together will start making this feel like a reality and can bring to light any loose ends or inconsistencies in the strategy.

There may be cases where you can try out two decisions and settle on the best one later. In the marketing world this is called an A/B test. Or sometimes the best decision is not to make a change at all.

“Deciding not to decide” is, well, procrastination. Look into why you are stuck at this point in time. Revisit the steps. Is more information needed? Do the possibilities not quite align with the goal? Or are you grappling with a fear of change? Once identified, you can address the issue and regain momentum.

Spending time in step 5 helps give you confidence in your decision and that confidence can generate motivating excitement to take action.

Act upon the Decision

6)?????Put together an implementation plan, and do it

There are various styles when it comes to this step. Some people prefer to jump in and get the ball (any ball) rolling and find it exciting to handle situations as they unfold. Others prefer to have a detailed plan to follow step-by-step before taking any action. Some like to sit on a decision for a while, just in case they get new ideas or new options come along. The trick here is to just check in with yourself to ensure you are not acting too hastily or becoming victim to analysis paralysis.

Things may not go exactly as planned anyway. Expecting a bit of wiggliness can help avoid frustration and keep you positive and productive. When diversions appear, refer back to your written challenge, goal and decision and use them as your guideposts.

What's Your Decision-Making Style?

Mix up the steps 1 – 4 in the list. Each possible order is a different decision-making style. Each one of us has a natural, default starting point at one of the four steps (its not necessarily going to be the ideal Step 1).

Although a professional assessment is recommended for identifying your decision-making style for real, here is a quick exercise for illustrative purposes right now.

Think of an issue that needs resolving. Assuming that you are already settled on the goal, what’s the nature of the first questions your mind tends to serve up? Which step do the questions and concerns align with? Where is your attention? What seems to really matter?

Once those questions are answered, what is the next thing you want to know? Which step does that align with?

Keep going until you feel you have the four steps in the order that feels right to you.

The Benefits of Knowing Your Decision-Making Style

You may be wondering why it is important to know your decision-making style and not just the four steps.

1)?????The mind cannot do two things at once. And until the initial questions are satisfied, it is very hard to convince your mind that there is any point to moving along to the next step’s concerns.

Try it out. The next time you have a decision to make, try starting with the step you have determined to be your step 3. It is likely to feel very cart-before-the-horse.

2)?????Because your first step is what you think about first, it can take on a feeling of being the most important, and can lead to decisions which are out of balance.

3)?????It’s not uncommon to go too deep too soon in the first stage, spending too much time and effort on ideas or tasks that will be modified or discarded in subsequent steps. By being aware that you will have to eventually have to move through the four stages, you are less likely to overdo it on your first step.

4)?????After your first or second step, you may lose momentum and start to lose focus, not quite sure what to do next. By going back to your list of steps, you can determine which step(s) have not been addressed yet, and start considering those angles.

“Our life is the sum total of all the decisions we make every day, and those decisions are determined by our priorities.” – Myles Munroe

Team Decisions

Of course, in your day-to-day work, you are not always working alone. Being aware of the variety of decision-making styles can help you recognize and tolerate frustrating situations when other people’s minds are actively working away on different “first steps” that seem not-yet-relevant to you.

As noted before, the mind cannot be in two places at once. At any point in time it is either focused on information gathering, option generating, logical assessment, value-based assessment or acting on the information. And so, for example, a person who’s mind is running at top speed in “option-generating” mode may not have the capacity to consider input from someone in “logical assessment” mode (and visa versa). Each person’s ideas are swirling in their head and commanding attention. Until the mind starts running out of steam in one category, it is hard to get it to focus on another category. During a brainstorming session, when it seems like contributions are being ignored or dismissed, it may be more the result of unfortunate timing than of disrespect.

All too often a conversation can start with multiple people, each compelled to delve into a different problem-solving step first, excited to share their brilliant and useful first thoughts, only to leave them feeling unheard, unrecognized or sidelined by others (all the while inadvertently not hearing, not recognizing and sidelining other people’s first thoughts!).

Until the primary concern is satisfied, the underlying question remains “what’s the point of participating in this exercise?,” and it may be like moving mountains to get someone to converse about (or even tolerate) any of the other perspectives before there is “good reason” to do so. This is not conscious or manipulative; it’s a natural side effect of the way the human mind works.

When a meeting starting with proactive energy devolves into a battle of priorities it’s really a shame, since during the first step of problem-solving, a person’s top mental perspective revs up in full gear; it’s the one that they are best at, and the most creative with, so a good percentage of the results can be gems. This stage can be a fun, exhilarating flow state, totally “In the Zone.” Interrupting the flow is both a buzz-kill and counterproductive to solving the problem at hand.

With your new insights on decision-making, you may even be able to put a meeting back on track by validating each person’s perspective, encouraging non-judgmental brainstorming and taking detailed and inclusive notes. After the flurry dies down, it can help to order the notes into the 4 decision-making steps (in the original ideal order presented above) for determining next steps for taking in and evaluating the information so that you can all arrive at a decision that is better than the sum of its parts.

“Life is a matter of choices, and every choice you make makes you.” – John C. Maxwell

The Find Your Zone and other private sessions are designed for you to achieve heightened self-awareness that can inform setting priorities and making decisions. Sign up today!

This article first appeared on Kristin Anderson's Your Zone Is Your Own blog at www.yourzoneisyourown.com