December Technology News Digest: Genesys, Migrations, and more!
Preview the articles below and explore all the technology news and updates from this month.?
Unlock the Power of Genesys Cloud Copilot | Genesys Cloud Copilot Demo?
By Rasa Fawkes , Director, Project & Engagement at New Era Technology
In a recent session hosted by Rasa Fawkes, Director of Projects and Engagement at New Era Technology, the spotlight was on Genesys Cloud Copilot. The session not only provided an in-depth overview of this powerful tool but also offered practical insights into its implementation and benefits.
Sidestep the Setbacks: Navigating Common Transition Challenges
By Jeff Yost , Director of D3
Addressing user resistance with empathy and presenting information in a digestible way are key to a smooth transition. User resistance often stems from fear. ?Acknowledge this and provide support, ensuring realistic expectations and sufficient time for users to adjust. ?Instead of overwhelming users with information, delivering smaller just-in-time information facilitates meaningful action. ?While frequently overlooked, post-migration support and ongoing engagement are just as important as pre-launch training.
IT Finance Planning in 4 Steps: A Streamlined Approach?
In today’s business world, IT expenses often misalign with corporate objectives, creating a gap between IT and broader business strategy. Business leaders demand new technologies while IT budgets struggle to cover basic operational needs. To address this, IT and Finance teams must make smart budgeting decisions that improve efficiency, reduce costs, and maximize technology investments.?
Why Migrations Need More Than Just Tech
By Jeff Yost , Director of D3
Digital transformations present tremendous potential for organizations to enhance competitiveness and operational efficiency. While there can be challenges along the way, particularly with technical complexities, success lies in empowering users to confidently understand, embrace, and adopt the new technologies. With a thoughtful approach to communication, effective training, and fostering adoption, organizations can not only minimize disruption but also ensure a smooth and rewarding transition for everyone involved.?
Prefer to get this newsletter via email? Subscribe to our monthly blog digest newsletter here!