December Newsletter 2024

In this month's newsletter, we'll highlight top achievements and successes from 2024, explore CX trends and predictions for 2025, and dive into an impressive success story from a top 100 global innovator in office technology solutions and ICT services.

The state of CX: Trends and predictions for 2025

The contact center industry is constantly evolving. Rapid technological advancements have affected customer expectations, with 73% demanding better personalization and 81% faster service. In fact, 80% of customers value the experience an organization provides just as much as its products. To stay competitive and ensure long-term business success, enterprises must quickly adapt and continue to invest in customer experience (CX) initiatives.?

Let's explore top trends and predictions to help your organization stay ahead of the curve, deliver outstanding CX and/or EX, and maximize ROI in 2025 and beyond.

Explore CX technology trends and predictions

Maximizing service outcomes: How Kyocera streamlined its service desk with 3CLogic and ServiceNow

KYOCERA Document Solutions America, Inc. , a subsidiary of Kyocera Corporation, is a top 100 global innovator committed to providing innovative quality solutions [office technology, software solutions, commercial printing software, and ICT services]?and outstanding service experiences to its international customers.?

By replacing its disconnected, legacy UC system with an intelligent CX platform connecting front-office engagements with back-office workflows, Kyocera recognized that it would effectively eliminate manual work, complex processes, and limited data visibility, allowing it to become more efficient and deliver better customer service.?

Kyocera turned to 3CLogic to displace existing technology with its integrated AI-powered contact center solution for ServiceNow, streamlining workflows and engagements through a single platform. The results were astonishing — decreasing call wait times by 50%.

“We had so many individual systems trying to talk to one another that if you made changes to one, suddenly, it didn’t want to play nice with all the others. So, having everything centralized in one system like this really makes a big difference.”

Greg Warhol, Senior Product Support Specialist at the Technical Support Center, Kyocera

Read Kyocera’s CX success story

Highlights from 2024: Wrapping up the year and looking forward

What a fantastic year 2024 has been for our 3CLogic team! As the year comes to a close, we'd like to thank our customers, partners, and the larger 3CLogic community for your support and commitment to excellence.

We're proud of this year's achievements, such as being the first AI Contact Center vendor to reach ServiceNow Advanced Platform Status, maintaining our 5-star rating on the ServiceNow store, and expanding our team globally by 20% to meet an increasing demand for our ServiceNow-native solutions.

It was also a joy meeting customers, partners, and prospects across the globe, including Munich, London, Montreal, Dublin, Zurich, Delhi, Jaipur, Boston, NYC, Chicago, Dallas, Atlanta, and many more, to discuss innovative CX strategies and showcase our next-generation, AI-powered contact center solutions.

With 2024 behind us, we look forward to an exciting 2025. From all of us at 3CLogic, we wish you a joyful holiday season and a happy new year!