December 2023: The Vonage SMB Report

As you get ready to ring in 2024, make a New Year’s resolution to better connect with your customers. How? By enhancing everyday customer communications with a better business phone system. Vonage research found that customers expect small and medium-sized businesses to deliver fast resolutions across multiple communications channels. In fact, 60% of our survey respondents felt less favorable about SMBs that don't provide access or support across communications channels. * This month’s newsletter is a guide to multi-line phone systems, vanity numbers, and other tools that can turn your resolution into reality.

Good: A Customer on the Line. Better: Many Customers on Multiple Lines.

If your small business is growing, that likely means more calls (and more opportunities) — but only if you have a phone system that can handle the buzz. A multi-line phone system is the answer, allowing employees to handle lots of calls at once, hold and transfer calls to the person who can resolve their issue, offer a virtual receptionist with pre-set answers, and more. Check out the other advantages of a multi-line solution.

A Vanity Number Isn’t About Bragging, and Other Business Number Facts

Business phone numbers are more than just a string of digits. They can go a long way toward creating a sense of trust (local number), saving customers money (toll-free number), or promoting your company (vanity number). Combine a dedicated phone number with a feature-rich phone system, and a small business can put its best face forward.?Learn more.

Private Jets, Inc. Never Misses a Call With Vonage?

Vonage Business Communications gave Private Jets, Inc. exactly what they needed to meet business demands: a cloud-based phone system. With team members working remotely and in multiple offices, they needed a phone system to support collaboration and customer requests – all at any time. Enter Vonage Business Communications, with reliability rooted in the cloud and features that fuel efficiency like Virtual Receptionist and Call Group. Now, Private Jets never misses a customer call and keeps their business working on the fly. Get the full customer story.

A New Phone System Is More Affordable Than You Think

You might think that switching phone services means a big budget increase for your small business. The truth is, it doesn’t have to break the bank. Pricing depends on a variety of factors from the type of system to equipment needed and the number of lines included. Weigh the costs by phone system to find the best option for your business.?

The Vonage Small Business Bundle??

Ready to improve employee productivity and customer experience? The Vonage Small Business Bundle is designed to help boost your staff productivity and customer experience with business communications and built-in call center features, all available in a single app — for one low price per extension.** Get the bundle details now.

Contributors: Ryan Yee and Scott Rigdon

“Who are those guys?” Ryan Yee and Scott Rigdon have years of experience writing about technology for both consumer and business audiences. They love absolutely nothing more than showing how Vonage’s Unified Communications can help small businesses — well, except maybe for lunch.

*Vonage Research, April 2023, US.

** New Vonage customers only. Minimum of 5 extensions and a two (2) year contract required. Additional restrictions & charges apply. Click here for complete details.