December 2023

Welcome to?The Veho Next Mile?- your one-stop shop for news and resources at Veho. This month is all about how to win during peak!??

Resources:

2023 Veho Peak Season Playbook - Just in time for the Holiday season, we’re introducing the Veho Peak Season Playbook: The Comprehensive Guide to Winning Peak Season as a Shipper. This guide is your go-to resource for navigating the holiday season with strategies that put you ahead of the competition. Get the guide here.?

How to drive customer satisfaction with last-minute holiday shoppers - ?Peak season is here, but many customers have yet to start holiday shopping. While brands may be unable to avoid last-minute shopping and shipping, they can drive timely deliveries and positive customer experiences for “late shoppers” through four key factors. Head to our blog to read how!

Top logistics leaders say Peak Season is “make-it or break-it” for eCommerce brands - Did you know over 62% of shoppers plan to do most of their holiday shopping online this holiday season? Peak season is “make-it or break-it” for brands, and those that prioritize exceptional delivery and returns experiences will ultimately come out on top. We spoke to logistics and transportation leaders about how your brand can “make-it” this peak season. Head to our blog to read their suggestions.

Events:

Didn’t get a chance to join our recent webinar “Tackling the Full Lifecycle of Returns” in partnership with Optoro?

It’s not too late to learn all about 2024 returns trends, technology in the returns lifecycle, increasing customer satisfaction and loyalty through returns, and preparing for the post-holiday peak season from Veho GM of Returns Pavan Mahtani, Optoro’s CEO Amena Ali, Parcel Pending by Quadient’s VP of Global Initiatives Gary Winter, and Locus Robotics’ VP Sales North America Melissa Valentine!

Check out the on-demand recording of the webinar here!

In the news:

Harvard Business Review: Research: Why So Many Packages Don’t Get Delivered - On-time delivery has always been a challenge with traditional carriers - especially when there is little-to-no technology to communicate with customers on their preferences of delivery times or specific drop-off locations. Some of the challenges of a frictionless delivery process are out of a retailer or carrier's control - but improvements in the last mile can be small and incremental to ensure drivers are happy and packages are getting delivered on time.?

Creating efficiencies is also particularly pressing when gig workers are involved - making their jobs seamless is important in order for them to get the job done accurately and efficiently. Predictive analytics can be helpful to foresee the best routes and understand which packages are likely to fail on the first attempt.?

WSJ: The Biggest Delivery Business in the U.S. Is No Longer UPS or FedEx - Amazon has delivered more packages to U.S. homes in 2022 than UPS or FedEx - and is projected to deliver around 5.9 billion by the end of this year. Just a decade ago, Amazon was a major customer of UPS and FedEx, and executives from organizations mocked the idea that Amazon could replace them. How will legacy carriers like UPS and FedEx need to evolve to keep up with Amazon's technological advances??

DC Velocity: Amazon’s parcel delivery growth puts pressure on retailers, Veho says - In an interview with Ben Ames at DC Velocity, Veho CEO and Co-Founder Itamar Zur discussed how Amazon is focused on the customer experience and preserving customer loyalty is a main goal - and vertically integrating into deliveries just so happens to be a part of this goal. He also talks about the importance of diversification and building strong customer relationships through personalization and speed - all during the last mile.?

Interested in seeing how Veho can help you reach Over 99% OTD and improve your customer delivery experience? Let's chat, schedule a time!

Curious about the life of a package? We're pulling back the curtains and giving you an inside look!