December 2022, Edition
Jambo and Welcome to yet another issue of the KQ Jetsetter. As the year comes to an end, we celebrate Jetsetter's first anniversary in a special way, and we would like to take this moment to say thank you as we reflect on this incredible journey, with you our dear reader. This Anniversary edition also highlights the thrilling experience of the new flight launch, our continued?partnerships expanding seamless connections, events and more flights on select routes for your flexible travel during this festive season.
Thank you Dear Reader for staying in touch!
One Year and Still Counting
KQ Jetsetter turns one year old this month.?This newsletter is our very own hub of information and entertaining business news from?The Pride of Africa?and the industry. We have continued to keep you entertained and informed by consistently bringing you news from our hallmark pillars of: Customer experience,?partnerships, events & awards.
A year of experience with KQ Jetsetter!
With long abated breaths, between heaves and sighs
Stunting diligently, hefty on the byes.
Humming silently through the skies
For yet another graceful round of highs.
She braces for the upheaving of the community for another year.
Wallowing through her recounting energies,
The vrooms of rallies beyond the valleys,
Up the murky willows and dusty alleys,
Joyously smearing pomp and smiles on the faces of communities around,
A year jolly, a time promising, a future enlightening.
In her time of colour, she sure throws her cash,
With eloquent skill on her brush,
Carefully throwing her strokes on the canvas,
Blank though it may be, tomorrow there’ll be a story to converse.
Again to cajole the year into a love-tale.
By Joshua Namanga -?Data Measurement Specialist , Digital Retail
Down Memory Lane
To celebrate this important milestone, we highlight some of the standout stories from the various key areas covered in the previous editions of the newsletter.
Customer Service Week 2022
KQ celebrated this year's Customer Service Week in style. Our Chief Executive Officer, Allan Kilavuka, surprised customers at various touch points to show our continued efforts to enhance the customer experience. Find out?more?in the October 2022, Edition.
KQ - SAA Strategic Partnership
On 23rd November 2021, SAA and KQ signed a strategic partnership framework, a key milestone towards co-starting a Pan African Airline Group by 2023.?Read more?on this in the December 2021, Edition.
KQ Shines in the World Travel Awards
KQ scooped four awards in the 29th Annual?World Travel Awards,?which were held on October 15th, 2022, at the Kenyatta International Conference Centre (KICC), Nairobi.?More?on this in the October 2022, Edition.
KQ-African Union Close Ties
The African Union Summit was held in Lusaka, Zambia, from 14th to 17th July 2022. KQ had the pleasure of flying out delegates to the event while offering a 15% discount off flight tickets,?read more?on this in the June 2022, Edition. On 9th September 2022, the African Union Day was held in Addis Ababa, and KQ was the main airline sponsor, offering discounts and special deals.?Read more?on this in the September 2022, Edition. KQ is also sponsoring an upcoming end of year event, further highlighted in this edition.
Kenya Airways and the African Union (AU) have always enjoyed a close relationship since the AU is among our top corporate clients. This relationship is reflected in our shared goals; the AU's commitment to promoting sustainable development and the prosperity of its people is embodied in its strategic framework, dubbed "Agenda 2063". This aligns with our own vision as an African airline, which is to promote long-term growth while positioning ourselves as the most preferred Pan-African carrier.
Other future opportunities for KQ through this partnership include the Single African Air Market Transport (SAATM), a flagship initiative under "Agenda 2063" that will result in increased integration and connectivity across the continent, ultimately promoting the growth of air travel.
World Rally Championship
The highly anticipated?World Rally Championship (WRC) Safari Rally took place in Naivasha, Kenya from the 23rd to the 26th of June 2022. Kenya Airways?participated in the event as the official airline sponsor.?Read?more?on this in the July 2022, Edition.
CUSTOMER EXPERIENCE
Maiden Flight from Mombasa to Dubai
On 15th December 2022, Kenya Airways flagged off the maiden non-stop flight from?Mombasa to Dubai?at the Moi International Airport (MIA). This marked the launch of the newly introduced route between Mombasa and Dubai and established MIA as the second hub other than Jomo Kenyatta International Airport (JKIA) that KQ uses to connect passengers directly to the UAE.
领英推荐
During the launch ceremony, a Boeing 737-800 carrying 145 passengers was flagged off by His Excellency Rigathi Gachagua, Deputy President of the Republic of Kenya, in the presence of other top government officials and other dignitaries. This route is expected to boost tourism in the coastal region of Kenya by providing direct access to the Kenyan Coast for passengers traveling from the Middle East. On the other hand, it will provide excellent access to the Middle East for religious and leisure travel.
PARTNERSHIPS
Codeshare Agreement with Royal Air Maroc
On 5th December 2022 we signed a Codeshare agreement with Royal Air Maroc (RAM), marking the resumption of a Codeshare partnership that had been discontinued in 2019.
Under the new agreement, passengers of?Royal Air Maroc will now have access to Nairobi, Zanzibar, and Johannesburg via KQ's network thanks to the new deal. Customers of KQ, on the other hand, will benefit from?RAM's network, in Casablanca and Marrakech.
KQ & Saudia Expands Codeshare Agreement
Kenya Airways and Saudi Arabian Airlines (Saudia) have expanded their codeshare agreement to include the recently launched direct flights between?Mombasa and Dubai. This agreement will allow seamless connections for our customers on one ticket to and from the Saudi Arabian Airlines' network, which includes the Kingdom of Saudi Arabia and Pakistan as well?the Middle East using Kenya Airways flights from Dubai to Mombasa.
KQ launched the Mombasa-Dubai route on 15th December 2022 which will allow our customers to fly four times weekly on Mondays, Tuesdays, Thursdays, and Saturdays. With both airlines belonging to the?SkyTeam?Alliance, frequent flyers will earn and redeem miles on both airlines, while Elite Plus travelers will benefit from the?Sky Priority?services. This agreement between KQ and Saudia is expected to boost trade and tourism on the Kenyan Coast by giving guests from the Middle East direct access to the Kenyan Coast.
EVENTS
WINDA Event : Tree Planting
On 26th November 2022, we participated in a tree-planting and team building?event at Nairobi National Park with other SkyTeam member airlines. The sustainability-themed event, which attracted airlines like KLM Royal Dutch Airlines, Air France, and Saudia, is geared toward the airlines' commitment to working together to reduce carbon emissions from air travel and protect the world connected by SkyTeam.
The event, which was a success thanks to a collaboration with the Kenya Wildlife Service (KWS), was marked by other activities such as raffle draws, in which lucky winners received tickets, model aircraft, and other exciting gifts.
African Union Cultural Happy Hour
The 7th African Union Cultural Happy Hour will be held at the African Union Headquarters in Addis Ababa. This event is expected to attract delegates from different parts of Africa, and to celebrate it and promote the spirit of Pan-Africanism, Kenya Airways will be offering up to 20% discounts on flights to and from?Addis Ababa?to destinations within our African network for the travel period between 15th January - 31st May 2023.
Read More on AU stories
FREQUENCY UPDATES
Paris
Enjoy daily flights from?Nairobi to?Paris, with added flights on Tuesday and Saturday, and from Paris to Nairobi, with more flights on Wednesday and Sunday..
Khartoum
Starting 05th January 2023 KQ?flies you three times a week to and from?Khartoum?from Nairobi. This will?provide you with excellent travel options, connecting you to your preferred destination for all your travel needs.
Seychelles
Starting 04th January 2023, KQ will introduce five weekly?flights from Nairobi to?Seychelles; every Monday, Tuesday, Wednesday, Friday and Saturday.
Kigali
KQ now flies you from Nairobi to?Kigali?twelve times per week and back.
Jet Byte: Did you Know?
That the black box is not actually black? Flight data recorder?also known as "black box"?is a mysterious sound piece of equipment that records flight data and makes it accessible to authorities when needed. Contrary to popular belief, the black box is not black at all-it’s painted bright orange.
Editors: Esther Musyoki, Raymond Kigai.
Unemployed at None
2 年Best of luck
Project Management Changemaker committed to consistently creating better outcomes for businesses, communities & societies. || Member – PMI Manitoba || PMBOK? paradigm practitioner || MSc. Entrepreneurship
2 年? Happy 1 Year anniversary KQ Jetsetter ?? You've done a commendable job! Besides the SPF with SAA, touted as a key milestone towards co-starting a Pan African Airline Group, and the Codeshare partnership with RAM, please could you include information on any other strategic initiatives KQ is exploiting in repositioning & reclaiming the African airspace as the Pride of Africa? ? Questions to ponder? 1) To ensure your customers voice is heard, KQ brand value, loyalty & preference is reinforced, please consider adding a section that highlights 1 or 2 recent customer inflight & onground experiences. 2) Does KQ have brand ambassadors? If YES, who are they and could you include informaiton on what they have been able to achieve thus far? If NO, please pass this to the relevant authorities as an important consideration for their future KQ's marketing campaigns. 3) Please would you consider including the following? - News on KQs' Employee(s) of the Month / Year, The Pride Training updates such as graduation photos etc. - 'Down memory lane' photographs of KQs' fleet from the very old to the most current for avaition enthusiasts. ?? Keep it up ? Thanks & wishing you a fulfilling 2023 ??
Board Member | Executive Member | Secretary General & Brand Ambassador
2 年Congratulations KQ for driving TEMBEA KENYA INITIATIVE, we at Domestic Tourism Association - DTA will be Re-launching a similar initiative across the country in partnership with stakeholders and partners in tourism.
People and Business Enabler: Capacity, capability and Culture
2 年Great work Comms team/squad & KQ family, have loved every bit of Jersetter since first edition. ??
DIRECTOR - GLOBAL ENGINEERING INDUSTRIAL SUPPLIES (PTY) LTD
2 年My husband landed in Mayotte at 14:30 today, 30 December 2022. He is supposed to start work tomorrow. His tools and clothing (2 suitcases) are missing. Earlier in June this year; he flew to Commores and the very same thing happened. This service is shocking!!!! I am trying desperately to locate his luggage and there is nobody responding from Kenya Airways and when you call the numbers provided; the telephones are not answered. PLEASE CAN THE CEO OR SOMEONE ASSIST!!!