Debt Resolution Agency Strengthens Vulnerable Customer Strategy
Arren Khan
Driving Better Debt Resolution Outcomes | Rated Excellent on Trustpilot | #JoinTheResolution
A strategic partnership between The Digital DRA and the?Vulnerability Registration Service? has being launched to ensure on-going support for vulnerable customers.
In May 2022, 47% of UK adults showed 1 or more characteristics of vulnerability, up from 46% in February 2020 – this equates to an increase of 0.9 million adults from 24.0 million to 24.9 million over that period. The Vulnerability Registration Service plays a vital role in enabling people to register on its database if they want their vulnerability to be factored in by creditors and other organisations. It takes away the anxiety and distress caused by having to engage with multiple companies to share the same details about their vulnerable circumstances.
Daniel Calcott , Director at The Digital DRA commented: “The current economic climate is making it harder than ever for consumers to manage their debt obligations. Actively identifying a potential vulnerability and having a tailored approach can make a real difference to a customer, we’re committed to making interactions with us as stress free as possible. Utilising the Vulnerability Registration Service is one of the many ways we’re trying to achieve this.
Our vulnerable customer strategy will always remain a high priority”.
领英推荐
How does it work??On day 1 of The Digital DRA being instructed to contact a customer; an API automatically cross-references customers with VRS to scan for any known vulnerability flags.?If a flag is returned, a tailored approach depending on the nature of the potential vulnerability highlighted is adopted. This enables The Digital DRA to actively identify and manage vulnerability in an effective and efficient way.
Helen Lord , CEO of The Vulnerability Registration Service, has said: “We’re delighted to be helping The Digital DRA with their resolutions. With an increasing number of people falling into vulnerability, it’s more important than ever to identify these vulnerable people in order to treat them in the right way.”
About The Digital DRA
The Digital DRA is leading the way as the UK's first FCA authorised debt resolution agency with a modern and innovative approach. Our focus is on helping individuals resolve their overdue accounts, and we strive to move away from the negative connotations associated with traditional debt ‘collection’ methods. By utilising digital communication channels and cutting-edge technology, we help simplify the process and make it as convenient as possible for customers. With The Digital DRA, your customers can say goodbye to the stress and stigma of managing debt and hello to help that brings hope, not headaches.
You can?#JoinTheResolution ?by visiting The Digital DRA’s website:?www.digitaldra.co.uk