Dear Zoho MENA community,

Welcome to the June edition of the Zoho MENA Newsletter! As we move into the heart of 2024, we are excited to share the latest updates and innovations from Zoho. Our commitment to providing you with unique technology and comprehensive business solutions continues to drive our efforts to enrich your digital experience.

This month, we're excited to introduce new product updates designed to empower your business across the region. Whether you're looking to streamline workflows, boost customer engagement, or gain deeper data insights, we have the tools you need.

In this newsletter, we'll explore new features, helpful resources, and upcoming events – all geared towards helping you achieve your goals. So, buckle up and get ready to experience the full potential of Zoho for your business!

Initiate two-way conversations with customers using WhatsApp templates in Bigin by Zoho CRM

Great news for Bigin users! You can now initiate conversations with your customers directly through WhatsApp using pre-designed message templates.

This exciting new feature allows you to reach out proactively with updates, promotions, or personalized messages, boosting engagement and streamlining communication.

Here's what you need to know:

• Create custom templates: Craft specific messages for various situations like order updates, appointment reminders, or marketing campaigns. Simply define the content, choose a category (marketing or utility), and select the language.
• Seamless integration: No need to switch between platforms. Compose and send your WhatsApp messages directly within the familiar Bigin interface.
• Streamlined approval process: Once created, your templates are submitted to WhatsApp for review. In most cases, approval is quick and easy, taking just a few minutes.
• Greater control: Bigin ensures your messages reach the right audience. You can only send marketing templates to opted-in customers, and features like merge fields allow for personalization.

Ready to get started?

For a comprehensive guide on creating and using WhatsApp templates in Bigin, visit the help link.

Note: There are some limitations to keep in mind, such as the character count and the number of templates allowed. However, these features offer a powerful and convenient way to leverage WhatsApp for improved customer communication.

We encourage you to explore this exciting new functionality and share your feedback!

SalesIQ's chatbots now support 30 languages

To enable seamless global support, Zoho SalesIQ's chatbots are now multilingual.

What the chatbot can do: For proactive chats, the chatbot will analyze the website language and start a conversation in the respective language. For incoming chats, the bot will detect the language of incoming messages and respond in the same language.

Languages supported: Our chatbots can respond to customer inquiries in 30 languages, including Arabic, Hebrew, French, Irish, Russian, Thai, Chinese, German, Japanese, and Spanish.

Chatbot resources: Add chatbot resources (articles/FAQs) in multiple languages, so your chatbot can pick up correct answers to customer queries.??

Migrate from Spreadsheet.com to Zoho Tables??

With the announcement of spreadsheet.com ceasing its services on May 31, 2024, users are actively seeking better alternatives. Zoho Tables, a new addition to the Zoho suite, is a compelling option, already embraced by over 4,000 organizations just two months since its launch. Here’s a quick guide to seamlessly migrating your data from Spreadsheet.com to Zoho Tables.

Why Choose Zoho Tables???

Zoho Tables offers unique features such as Gallery View and a dedicated mobile app, providing a fresh approach to data management that differs from Spreadsheet.com. Moreover, several exciting features like Gantt charts and dashboards are on the immediate roadmap.

Simple Migration Process??

To facilitate a smooth transition, Zoho Tables provides a straightforward integration for migrating your data. The process involves three simple steps: connecting your Spreadsheet.com account, generating an API key, and selecting the data to migrate.

We’re Here to Help??

We’re committed to supporting you with unlimited email support, extensive documentation, and personalized demos to ensure a hassle-free migration experience.

For more detailed steps and to learn about the key differences between Zoho Tables and Spreadsheet.com, check out our comprehensive blog post.

Switching from Slack to Zoho Cliq: A smart move for your business

Choosing the right collaboration tool is crucial for any business. The best tools are not only cost-effective and intuitive, but also simplify workflows while meeting stringent security and data privacy standards.

Why switch from Slack?

Slack has recently faced criticism for using customer data to train generative AI features without customer consent. To opt out of this data usage, Slack requires the account admin to email the Slack Customer Experience team, placing the burden on users to protect their data. This has led many businesses to seek alternatives that offer better data privacy and control.

Why choose Zoho Cliq over Slack?

Switching to Zoho Cliq offers numerous advantages, making it a superior option for optimizing your team's productivity. Here are some key features that set Zoho Cliq apart:

• Advanced file search: Use OCR technology to search for text within images.
• Multi-chat view: Engage in multiple conversations without switching tabs.
• Video and voice messages: Record up to 15-minute messages.
• Screen sharing: Included even in the free plan.
• Comprehensive security: Features like OAuth and SAML-based sign-on.

Transitioning to Zoho Cliq

Migrating to Zoho Cliq is a swift and straightforward process. Slack admins can transfer their entire organization’s data into Zoho Cliq in no time, making it a convenient option for any business looking to enhance its communication platform. With its advanced features and robust capabilities, Zoho Cliq stands out as a top choice for improving team collaboration and productivity.

Curious to learn more about why Zoho Cliq is the best choice for your business? Read our full blog post for an in-depth look at the benefits and a step-by-step guide on making the switch.

The Workplace disconnect: Is your internal communication platform holding you back?

On May 15, 2024, Meta announced the discontinuation of their business communication platform, Workplace. This news presents an opportunity for organizations to re-evaluate their internal communication strategies, especially considering the limitations of email and chat in today's hybrid work environment.

Studies show a strong correlation between positive employee experience (EX) and revenue growth. Investing in a dedicated EX platform like Zoho Connect can be a powerful move.

Introducing Zoho Connect: Your dedicated EX platform

Zoho Connect offers a comprehensive suite of tools designed to transform your internal communication and empower your organization:

• Streamline communication with dedicated spaces for announcements and discussions.
• Boost employee engagement through features like recognition programs and surveys.
• Enhance collaboration with task boards, workspaces, and third-party integrations.
• Facilitate access to resources with a customizable company dashboard and knowledge base.
• Automate processes with custom forms and workflows.
• Maintain brand identity and prioritize data security.

Making the switch to Zoho Connect

We offer a straightforward migration process to move your data from Workplace to Connect seamlessly. Our team of experts will configure the platform to meet your specific needs. Get started with a free consultation by contacting [email protected].

Ready to take your internal communication to the next level?

Head over to our blog post to see how Zoho Connect can help your organization thrive in the post-Workplace era.

Streamline your communication: Zoho TeamInbox, the only inbox you'll ever need

Imagine a world where you don't need to jump between a dozen apps to keep up with your team's communication. That's the future Zoho TeamInbox is building with multichannel inboxes.

We all know the struggle: juggling emails, social media messages, and who knows what else. Multichannel inboxes bring everything together, giving your team a central hub for all your conversations.

Here's a glimpse of what you can expect:

• Unified communication: Emails, WhatsApp, Facebook, Instagram – it's all in one place. No more switching apps or missing messages.
• Clear organization: Move conversations between inboxes to keep everything organized and easy to find.
• Collaboration made easy: Discuss messages with your team right within the inbox, fostering better teamwork.

This is just the beginning. We've got even more features to help you conquer communication chaos. Head over to our blog post to learn more about setting response time goals, managing duplicate messages, and the exciting future of Zoho TeamInbox!

Streamline your signing process with Zoho Sign and Zoho Writer??

Ditch the paper cuts and say goodbye to endless printing! Zoho Sign integrates seamlessly with Zoho Writer, allowing you to draft, sign, and send documents electronically within a single platform. This powerful duo eliminates the hassle of traditional signing methods, saving you time and ensuring top-notch security.

Intrigued? Here's a glimpse of what Zoho Sign offers:

• Military-grade encryption for ultimate document security.
• Digital signatures recognized worldwide, replacing the need for physical signatures.
• Sign faster and simpler directly from your Zoho Writer workspace.
• Create and manage signing workflows to automate repetitive tasks.
• Track document status in real-time to stay informed.

Zoho Writer integration reveals even more benefits:

• Convert documents into reusable sign templates for streamlined future use.
• Sign documents yourself or send them for signatures with just a few clicks.
• Utilize fillable templates for easy data collection within your documents.
• Personalize your signing experience with custom branding options.

Ready to experience paperless signing bliss? Head over to our blog post to discover all the amazing features Zoho Sign and Zoho Writer have in store for you!

Zoholics KSA is coming to your city

Get ready, Saudi Arabia! Zoholics is bringing the magic to your doorstep this year, with exciting stops in Riyadh, and Jeddah!

Zoholics is our flagship user conference, designed to immerse you in the world of Zoho. It's an unmissable event where you'll:

• Engage directly with our product experts and get all your burning questions answered.
• Master our Zoho applications with in-depth training sessions that will transform your skills.
• Connect with a vibrant community of like-minded professionals and share best practices.
• Get a sneak peek at the latest features and updates that will revolutionize your workflow.

Zoholics KSA 2024 is the place to be for anyone who wants to take their Zoho experience to the next level. Don't miss out - Register now to secure your early bird tickets for Zoholics Riyadh happening on July 22nd and Zoholics Jeddahon July 25th.?

As we turn the page on another month, we at Zoho MENA want to extend a heartfelt thanks to our incredible readers. Your continued support and engagement fuel our passion for keeping you informed. We trust the content in this June edition has been insightful and valuable to you.

Remember to connect with us on social media platforms??– LinkedIn, Instagram, Facebook, and TikTok – for exclusive updates, industry insights, and inspirational stories. Your feedback and interaction on these platforms help us to serve you better.

Stay inspired, stay informed, and above all, stay connected.

Warm regards,

The Zoho MENA Team