Dear Leaders: Your Favorite Solutions Might Be Your Biggest Mistakes
Andy Molinsky
Organizational & Cross-Cultural Psychologist at Brandeis; 3x Book Author: Global Dexterity, Reach, Forging Bonds in a Global Workforce
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You've finally made it. After years of collecting insights, proven strategies, and successful solutions, you're in a position to implement real change. But before you pull out that playbook of trusted approaches, consider this: what worked brilliantly in your mind or previous context might create chaos in your new reality.
The "garbage can model," introduced by Michael Cohen, James March, and Johan Olsen in 1972, revealed how organizations often have solutions waiting for problems, rather than the other way around. As a leader, you're particularly vulnerable to this pattern - arriving with a mental garbage can full of pre-packaged solutions, eager to empty it into your new organization.
Why Your Trusted Solutions Can Backfire
When leaders implement pre-existing solutions without fully understanding their new context, three predictable patterns emerge:
First, organizational resistance hardens into entrenchment. The existing system doesn't just resist change - it becomes more rigid and deeply embedded than before.
Second, superficial changes mask deeper systemic issues. Quick implementations often create an illusion of progress while leaving fundamental problems untouched or worsened.
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Third, organizational trust erodes. Nothing damages leadership credibility faster than solutions that demonstrate a lack of understanding of the current reality.
The Hidden Cost
The damage of mismatched solutions runs deeper than immediate failure. When a leader implements ill-fitting solutions, they create organizational scar tissue that affects all future change efforts:
Organizational Cynicism: Failed changes don't just disappear - they leave behind a residue of skepticism. Each time a pre-packaged solution fails, employees become more convinced that "this too shall pass," making future genuine reforms increasingly difficult to implement.
Resource Drain: Beyond the obvious waste of time and money, mismatched solutions drain the organization's capacity for change itself. They exhaust the emotional and psychological resources that teams need for actual transformation, leaving a depleted organization when real opportunities arise.
Resistance Reinforcement: Each failed initiative doesn't just face resistance - it actively trains the organization to resist change more effectively. The system learns new defensive mechanisms, becoming increasingly skilled at neutralizing future reform efforts, even necessary ones.
Leadership Trust Erosion: The damage to leadership credibility compounds over time. Each mismatched solution demonstrates not just poor judgment, but a fundamental lack of understanding about the organization, making it harder for teams to trust their leaders' future decisions.
The Real Leadership Challenge
The mark of true leadership isn't the ability to implement what worked before. It's the wisdom to recognize when past solutions don't serve the present context, and the courage to start fresh when necessary.
Remember: Your previous successes earned you this position. But it's your ability to learn and adapt now that will determine your success as a leader.