?? Dealing with Theft during International Cargo Transport: Real Case Reveals Valuable Lessons
International cargo transportation comes with numerous benefits, but it also exposes us to certain risks. Witness a real-life case of Claims Trans that sheds light on how to handle theft incidents during transport. Essential lessons for all freight forwarders, carriers, and shippers!
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Author: Denitsa Atanasova
Embarking on international cargo transportation can be incredibly rewarding, but it also comes with inherent risks. It is crucial to know how to respond when faced with challenging situations, such as cargo theft incidents.
This matter is of utmost importance and affects numerous freight forwarders, carriers, and shippers. In recent years, cargo thefts have been on the rise, emphasizing the need for proper security measures.
One effective way to mitigate the risk of theft during international transport is by utilizing secured parking facilities. These locations provide additional protection and surveillance, significantly reducing the likelihood of theft occurrences.
Therefore, the selection of secured parking should be a top priority for all companies involved in international transport. It is a necessary measure to prevent theft and enhance overall security within the industry.
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1. The Facts
A long-standing client of ours, a freight forwarder, entrusted a transport from Spain to Bulgaria to their partner carrier. During the journey, while still in Spain, the driver discovered a significant portion of the cargo was stolen. Local authorities were promptly notified about the incident.
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2. The Challenges
Due to language barriers, the driver found it challenging to call the police. However, with the help of his colleagues, the incident was immediately reported to the authorities, and a police report was filed. This document is crucial for insurers, as it serves as evidence of the theft.
Another problematic aspect was that the stolen cargo was of substantial quantity and value. Thankfully, cargo insurance was in place, which provided coverage in such cases.
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3. The Rules
The cargo insurer was promptly informed of the theft. Following their instructions, an emergency adjuster was appointed, who accurately assessed the quantity of the stolen cargo upon its arrival at the consignee and documented the findings.
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4. The Actions
Upon gathering all necessary documents and the final report from the emergency adjuster, the cargo insurer examined the case and fully compensated for the claimed value of the missing cargo.
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5. The Conclusions
As mentioned earlier, when conducting international transport, selecting appropriate rest stops is crucial for drivers. Opting for secured parking offers additional protection and facilitates the evidence-gathering process in case of theft.
On the other hand, when transporting high-value goods, the best course of action is to obtain cargo insurance, providing the shipper with peace of mind that, in the event of theft, loss, or damage, they will be compensated based on the actual incurred loss.
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In need of expert guidance for transportation incidents? Contact Claims Trans today and let our seasoned team help you navigate the challenges of the transport industry.
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