Day in the life of TEAMCo...

On the 21st?October 2022, TEAMCo’s experienced exam delivery team provided technical, logistical and invigilation support for over 800 candidates taking a high-stakes assessment at the ExCel in London.?

Phase 1 - Planning

Before exam day, the TEAMCo team spend time with the client to plan for every eventuality, customer and client need. TEAMCo has done this before, but each new event presents new challenges. Planning is essential to ensure the day runs smoothly and that every candidate has a fair chance to demonstrate their knowledge and understanding.

As part of the pre-exam preparations, TEAMCo’s Resource Manager, Karen Simpson and Service Delivery Manager, Steve Branton, delivered training to the team, including presenting and discussing the all-important implementation plan. This prep ensures that setup and delivery will run smoothly.

Phase 2 - Delivery

?Equipment Delivery - Thursday 20th October

?18:00 pm:?TEAMCo arrive at ExCel ready for the delivery of the exam equipment.

?In total there were 14 bespoke-designed flight cases on wheels delivered, which are 1.2m wide and hold our exam-ready laptops that the candidates will use, as well as any backup devices.

In addition to this, 55 transport crates on 3 pallets are used to safely transport supporting equipment such as keyboards, mice and power cables.?

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These were then moved up to the 3rd floor of the venue with a bit of grunt work from our implementation manager, Steve Luck.?

With everything accounted for, these units will be ready to be unpacked early the next day.

Phase 3 - Setup

?Exam day - Friday 21st October?

?Due to the size of this event, 16 different rooms were used for the examination. This meant that careful planning and clear communication was required from our team.

?07:00am:??30 members of the TEAMCo staff arrived at ExCel and started with the largest of all the rooms, which needed to accommodate 442 candidates.

It was crucial that they all worked together to set up all of the laptops with a keyboard, mouse, mouse mat and charger.?

Working very methodically, the team work together to check that everything on the laptop is working ready for the exam.?

This includes:

?·???????turning the laptop sound off

·???????checking internet connection

·???????ensuring the laptop is connected to a stable power supply

?After these were checked, the remaining rooms were set up and checked according to the same quality standards.

10:00am:?all 894 workstations were set up and ready to go!?

After several more checks to ensure everything was working fully, the team had a short break ready for the candidates to arrive.

Phase 4 – Registration and Examination

?12:30pm:?exam registration began as candidates started turning up to check in and register for the exam.?

14:00pm:?all candidates were seated, ready for the exam to begin.

?The exams all ran smoothly, which allowed the candidates to finish their exam in a timely manner.

Phase 5 – Pack up

16:20pm:?after all of the candidates had left the venue, the team were then able to start packing up all of the equipment.

18:30pm:?packing away the equipment is an integral part of the day where. All team members take their time to handle all items with care.

This is to ensure that when the equipment is unpacked for the next exam, there are no tangled up or broken parts!?

The team completed this by 18:30pm, ready to be picked up and taken back to our warehouse for laptops to have data wiped and prepped for the next exam.

Do you need assistance to ensure your exam day is as much of a success as this event?

Are you a university or an organisation that would like assistance with?computer-based exam delivery?

Our team would be more than happy to talk you through our processes and to be find out more about your end-goals, to ensure a successful exam day from start-to-finish.

Call 07534017070 or email?[email protected]?today!?