Day 4: Enough about me, let's talk about you!

I know I said I was going to post again on Monday but I couldn't help myself. I'm so excited about the reception and following this newsletter has gained in less than a week. Over 170 subscribers and literally thousands of impressions. I believe this could turn into something special. To that end, I want to change the format. I want to feature YOU!

From now on I want to feature an amazing, talented person looking for their next role in each edition of this daily newsletter. There are too many folks out there that deserve to have a great job but instead, are stuck in this seemingly never ending cycle of opportunities lost. Together, with all of your help we can showcase each other, share our stories, and get these deserving folks offer letters instead of rejection emails.

For those who want to be featured, I need a small commitment from you. Here are the details:

1. Subscribe to the newsletter. ????
2. Like and Repost the most recent edition. ??? (Bonus points if you repost this one as well)
3. DM me on LinkedIn with a paragraph summary about you and what makes you the amazing, talented person you are! ?? Be sure to include the types of roles you are looking for, highlight any big accomplishments in your career - things like that. Feel free to include any links to portfolios or special content you want people to check out (as long as it's related to you or your work). ??

I fully believe that if we work together as a community, we can make good things happen. So, let's try it! The more we share this and support each other, the more momentum it will gain, and then who knows where it will end up!

What I accomplished yesterday - Saturday, October 19th, 2024.

• Had a call first thing in the morning about an opportunity that is mind-bogglingly amazing. More to come.
• Took some time to get away from screens and worrying about what's next.

What am I working on today? - Friday, October 17th, 2024.

• Ran a few errands and finally got around to playing PS5 for a bit.
• Started preparing for something new (that's as much as I can say right now).
• Decided to write the next edition today!

Want an #Atlassian Tip of the Day?

Design your #JiraServiceManagement portals with care. I can't tell you how many JSM portals I've seen over the years with no consideration for the user experience.

Here are some of the most common problems:

• No description on request types
• Too many request types - which often leads to request types that are too similar to others which makes it confusing for the user to select the right one
• Inconsistent formatting
• Typos
• No knowledge base integrated or populated with helpful articles
• No branding
• Portal names that are meaningless or too similar to each other
• No customer facing statuses or transitions (at least let people close their own tickets)
• Multiple or all request types that only have Summary and Description
• Customers seeing portals they don't need to or aren't supposed to

Here's how it should be:

• Quality, contextual, and concise descriptions on all request types - this helps give users quick context so they know they're choosing the right one. It also helps when searching from the main Help Center.
• Each request type is unique and the minimal amount of request types are used.
• Formatting is clean, meaningful icons are used for each request type to help the user quickly identify what they are trying to find.
• NO typos - Be professional.
• The knowledge base is integrated correctly for each portal and articles and labels enable true self-service and reduce the overall number of incoming tickets.
• Brand the portal! Be proud and unique. This helps the user know where they are too.
• The portal names make sense to the user. Remember, the portal is not for you, it's for them.
• Contextual customer facing statuses and transitions available to the users. They have no idea what your ticket workflow is and they don't care. They just want to know where their ticket is in the process.
• Meaningful request type forms with fields available to get the right information on creation of the ticket. This helps promote a faster turnaround time, increases first contact resolution, and increases customer satisfaction.
• The JSM instance has the correct security settings and organizations are used appropriately.