Day 3: Can customers upload relevant documents directly into their claim file?

It’s so important to have a complete package of evidence in order to accurately adjust an insurance claim. That may well include documentation of some sort: perhaps a police report, or a damage estimate, or receipts for damaged personal possessions.

I have met many adjusters over the years who seem to get somewhat frustrated with the lack of a good structure and mechanism to make this aspect of claim handling easy.

I have heard of attachment to emails going astray, and paper receipts being lost before that can be attached to a claim file.

If a simple process existed to effectively collect documents as part of a digital process, either by way an upload or image then they can immediately form part of the permanent claim record. They would be instantly available for anyone with the right permission to view, and would potentially play a key part in settling the claim quicker, or even identifying potential fraud at an early stage.

The German Philosopher Friedrich Nietzsche was quoted as saying “Der Teufel stecktim Detail”

Which translates into “The devil is in the detail”. If you can’t get fast access to the right level of detail then be prepared for fire and brimstone……….