Day 23: How to Wow up for grabs
I'm a massive fan of Adrian Swinscoe and today I have a couple of his books to give away on the eve of Christmas Eve.
Here's what Amazon says about this masterpiece:
Adrian Swinscoe delivers a book jam packed with 68 actionable concepts to increase both the customer experience and the employee experience. Beyond just theory, this book will benefit any business leader who wants to move the needle on customer service.
All you have to do is add a comment about your best HOW TO WOW moments this year. Either an experience you delivered or received.
One more day to go....
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Each day, until the 24th December I will share something small with you. The 'something small' will be related to Employee Experience. The 'something small' might be something to think about, something you might use with your team, on yourself or you might share the idea with someone else you know. One small idea will be shared every day with one collective purpose; to make the experience of work better.
Ho Ho Ho
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I'm Sandra Thompson, I'm an Emotional Intelligence Coach, a Linkedin Emotional Intelligence Top Voice, a consultant in CX and EX. I love talking about the brain, human behaviour and how we connect with one another. Thanks for being in my network
Founder of Customer Service Solutions | Transforming Customer Service Excellence | Business Mentor | #14 CX Professional | UKCXA Judge | CX Consultant | Expert in Building Customer-Centric Culture
1 年This is mine Sandra Thompson. I needed a voucher from a local shop for the next day. They only do physical voucher cards so instead of missing out on both sides, the sales assistant jumped on his bike and dropped it off personally that day. Great example of going the extra mile. Quite literally! Merry Christmas ??
Customer experience advisor, author, speaker, workshop leader and aspirant punk at Punk CX
1 年Aw that’s very nice of you Sandra ???? Thank you so much. I’ll tell you what, I’ll throw in a copy of Punk CX and Punk XL (featuring you of course) for the each of the lucky winners :)