Day 2 at Dreamforce: Data Cloud, Tableau, Slack, and MuleSoft Insights ?? + Day 3 Activations

Key Takeaways from Day 2 ??

One of the standout takeaways from Day 2 is how Salesforce is enhancing its ability to harmonize product roadmaps, effectively leveraging the synergies of its platform’s broad and deep offerings ??.

Data Cloud ?? is becoming an increasingly compelling solution, acting as the glue that powers the end-to-end capabilities of Salesforce. It’s not about replacing your existing data management strategy but rather serving as a harmonization layer that supports the data needs across the entire Salesforce ecosystem, empowering everything you do on the platform ??.

Salesforce’s approach to Reporting, Dashboards, and BI ??—areas that have felt somewhat sidelined in recent years—finally appears to be gaining new, more precise direction with Tableau taking center stage ??. By integrating Salesforce’s AI capabilities with Tableau’s visualization and intelligence features, businesses can empower employees with timely, data-driven insights, enabling more effective decision-making ????.

Slack ?? is also finding its stride, showcasing use cases that go beyond internal dev and delivery teams to engage broader business personas. It’s evolving into a powerful channel for deploying chat-oriented agents that enhance workflows across the organization ??.

Lastly, but certainly not least, MuleSoft ?? continues to lead in managing integration and communication between systems, but it’s now expanding to address scenarios where not all systems are API-enabled or easy to access. By incorporating RPA (Robotic Process Automation) ?? and IDP (Intelligent Document Processing) ??, MuleSoft is opening up new opportunities to integrate more systems and automate document-based processes, meeting the needs of the modern enterprise ??.

Where Accenture will be showing up today:

· All Day: Outdoor space on Howard Street showcasing an immersive demo featuring a E2E Personalised Experiences narrative following the journey of a Telco engaging a Wine Producer. Discover how the Accenture Personalised Experiences on Salesforce solution combines Salesforce CRM + Data + AI to elevate customer experience and drive business growth. With optimised processes, curated assets, and seamless integrations, PEX is designed to accelerate success.

·?????? 9:00 AM - 10:00 AM: Roundtable session: How Generative AI and Empathy Can Create Magic CX Moments (link to session)

·?????? 10:15AM – 11 AM: Breakout session: bp: Unlocking Efficiency with bp and Accenture (link to session)

·?????? 11:30 AM – 12:15 PM: Breakout session: Bose’s Digital Evolution: A LEAP Forward (link to session)

·?????? 11:30 AM – 12:30 PM: Workshop session: Life Sciences Cloud: Transitions and Migrations with SIs (link to session)

·?????? 1:30 PM – 2:15 PM: Workshop session: Architect for State Management? (link to session)