Day 17: A talk about humanity
A couple of weeks ago I had the privilege to be interviewed by Clare Muscutt in the Women In CX new podcast series (episode #701)
Here's the intro (and the link beneath)
Is it time that we put the human first? ???
Or will tech continue to dominate the CX landscape? ???… and if so, will it be to our advantage or detriment? ???As well as sharing her prediction (or hope!) for 2024, in episode #701 of our increasingly audacious new podcast series, Sandra Thompson , Empathy Expert and the Founder of Ei Evolution serves up a stark reminder to us all about the taste we leave in customers/employees’ mouths, foregrounds the importance of psychological safety, and explains why brushing up on our business acumen is absolutely essential if we’re to influence the agenda!?If you’ve yet to listen in, click the link in the comments below ?? or visit https://lnkd.in/eAX4DxGu to do so.
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Each day, until the 24th December I will share something small with you. The 'something small' will be related to Employee Experience. The 'something small' might be something to think about, something you might use with your team, on yourself or you might share the idea with someone else you know. One small idea will be shared every day with one collective purpose; to make the experience of work better.
Ho Ho Ho
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I'm Sandra Thompson, I'm an Emotional Intelligence Coach, a Linkedin Emotional Intelligence Top Voice, a consultant in CX and EX. I love talking about the brain, human behaviour and how we connect with one another. Thanks for being in my network.