Data Drives First Response

On Connected World and over on The Peggy Smedley Show, we are talking about first responders—and the technology that can help them do their job—all month long. With 240 million 911 calls every year, we need to make sure our first responders have the data they need when they need it. With all the information that currently exists, sifting through the noise can be challenging. That is where AI (artificial intelligence) and the IoT (Internet of Things) can help. Technology can help shuffle through all the data and discern what information is needed to respond faster and save more lives.

We see one new example of this today. RapidDeploy announced its integrated emergency response platform will integrate supplemental emergency data from new partnerships like Google, OnStar, ADT, Priority Dispatch, and Rave Mobile Safety. RapidDeploy already has relationships with AT&T, Microsoft, FirstNet, and Esri.

The objective here, according to the company, is to democratize public safety so that every 911 agency can access the most innovative technology solutions, regardless of geography or budget.

“The world has moved forward at hyper velocity with data and information, but public safety technology has not kept pace,” says Reinhard Ekl, COO, RapidDeploy “Emergency response centers are still essentially voice-centric; most have not yet transformed into a data-centric organization. As a result, public safety agencies are spending billions of dollars every year on outdated 9-1-1 systems. We are working to ensure that every single agency, regardless of size, geography, or budget, has access to the data that they need, in the moments that matter most. We must transform now.”

Let’s take a look at one example of how this works. OnStar’s 150 emergency-certified advisors respond to more than 10,000 emergencies every month, including 3,500 cases of automatic crash response notifications. We know timing is everything here, and the data available from sensors in the vehicle will be critical when a customer is not able to call for help. By teaming with OnStar, RapidDeploy is able to display crash data on the 911 map screen, without having to rely on verbal information.

Here is another one: Priority Dispatch enables dispatch protocols directly in one unified platform. As Priority Dispatch readies its cloud-based ProQA emergency-dispatching software, RapidDeploy will also be rendering ProQA directly within RapidDeploy’s RadiusPlus tactical map.

https://connectedworld.com/giving-public-safety-the-right-data/