Data driven Change Manager - Hello!

Change Management and data is no longer company's growth trajectory, and it cuts across all organisational initiatives, including change management. Traditionally, only one approach was deemed effective in gathering organisational change data – surveys, surveys, and even more surveys.?

We are in 2022, an era when technological tools provide more robust and real-time data collection and analytics processes. That enables HR professionals and leadership to understand the current state of employee perception of change and create predictive models to come up with future action plans designed to help companies transition seamlessly to the next phase.?

According to a surveillance report by Gartner, 48% of HR leaders say that organisational design and change management ranked among their top priorities in 2022, only second to the need to build critical skills and competencies (60%).

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Effective Change Management Data-Collection Techniques for the Forward-Looking HR Leader

Unlike the old days, the current tech-savvy business world provides HR professionals with wide-ranging tools and avenues that enable them to collect change-centric data in real-time. The following are five database management systems to help human resource managers bolster their organisational change management strategies.?

Single-question intranet polls

HR managers must gather data to avoid pointless speculations on every organisational initiative they implement. That research doesn't need to be lengthy, costly, or conducted by an external agency. Single-question intranet polls are a simple and clear approach to data collection, and everyone takes time to answer one question based on the answer choices you provide.?

It's an effective survey methodology, so long as you understand that the data is critical to your consultant change transformation. Some examples of organisational change questions include:

• I am aware that the company is planning to implement a new business strategy.
• I intend to change the way I work.
• I understand the changes outlined in the new strategic plan.

Mobile apps for employee engagement?

Companies can leverage mobile apps to gather data while engaging employees in the whole process. Mobile applications, such as Culture Amp and Tinypulse, can be valuable to HR managers, especially during the initial stages of change. Human resource leaders can use these tools to tailor questions that focus on employees' attitudes towards change and their characteristic traits, conservatism, rationalism, etc.

Once the results are generated, they can be analysed to create a group ranking. With this data, HR leaders can then identify employees on board with change and formulate the best strategy to implement the change.?

Social media (for changes impacting customers)

Social media data and analytics tools provide companies with the foundation to advance their marketing strategies and customer service. Through social media data, an organisation can gather information on the number of likes, shares, followers, ad impressions, retweets (on Twitter), and hashtag usage and engagements (on Instagram).?

Using this data, you can deduce which platform or social posts resonate with your customers to create a content strategy that applies to your customer's needs and improve their effectiveness for enhanced customer service.?

Internal social platforms

For a change initiative to be effective, there's a need to reinforce change until it becomes part of the daily business. Internal social platforms like Yammer can help in that pursuit by bridging gaps between organisation leaders and employees, transforming a company into a single unit, and reinforcing culture changes.?

Yammer also enables the recognition and rewarding of behavioural changes as everyone can "Like" and "Praise" outstanding individual performance and contributions. That can help create a strong company culture, especially when done by HR managers and C-suite leaders.?

Utilisation data for new tools and processes

Whether you'd like to introduce new organisational strategies or deploy a novel ERP system in your manufacturing processes, you need data to ensure that you make the right decisions. Businesses can take advantage of data analytics to implement new business systems, processes, and tools across various aspects, including:

• Implement new marketing plans.
• Restructure business processes for maximum use of resources.
• Adopting new transaction/payment solutions.
• Inventory and planning management systems, among others.

Are you planning to implement organisational changes in your business? At Change Agility, we understand how challenging change management can be. You can partner with us to get the technical, logical, and emotional support you need to make a smooth transition. Contact us today and avoid the headache!

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