Data Cloud Vector Database, Slack lists, and more Salesforce innovations announced at World Tour London

In this edition: Today at World Tour London, Salesforce announced the general availability of Data Cloud Vector Database, new project and task management capabilities in Slack, and innovations for sales and service teams.

Read on to dive deeper into this week’s news, stories, and insights from the Salesforce Newsroom.

The Big Story

Salesforce Announces General Availability of Data Cloud Vector Database, Unleashing the Power of Unstructured Data and Generative AI to Transform Customer Experiences

Salesforce today announced the general availability of Data Cloud Vector Database to help businesses unify and unlock the power of the 90% of customer data that is trapped in PDFs, emails, transcripts, and other unstructured formats.

Businesses can now unlock insights from previously inaccessible unstructured data and take action across all channels and touchpoints, including sales, service, marketing, commerce, analytics, and other applications.

Read more.

News Roundup: Week of June 3

Salesforce Brings Project and Task Management into Slack with New Lists Feature

Only 34% of projects are completed on time and within budget.

That's why Slack is launching Slack lists, so teams can collaborate and stay aligned, save time switching between apps, and get tasks done quicker.

Read more.

Salesforce Announces New AI Innovations that Help Sellers Turn Sales Calls into Closing Calls

Between preparing for calls, researching leads, and managing administrative tasks, sellers spend just 20% of their time on the phone selling to customers.

New Sales Cloud innovations are designed to help accelerate call preparation and follow-up while automating non-selling tasks — freeing sellers to provide the best sales experience.

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Salesforce Announces New Data and AI Innovations to Help Field Service Organizations Maximize Asset Uptime

Field service organizations are under pressure to maximize asset value and drive profitability.

With new Service Cloud capabilities, they can now see and act on an asset's real-time health, empower mobile workers with asset data, predict asset failures with AI, and more.

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Salesforce Picks London for First AI Center, Building on $4B Investment in the UK

The UK AI market is predicted to reach over $1 trillion by 2035.

That's one of the reasons Salesforce has chosen London for its first AI center - a physical space for collaboration by industry experts, partners, and customers to advance AI innovation while providing critical upskilling opportunities.

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Stories & Insights

Hyperforce Elevates Data Cloud Operational Efficiency with Advanced Scalability and Security

44% of organizations have faced significant data center outages in the past three years. Other challenges include controlling expenses, scaling infrastructure, reducing complexity, securing data, and maintaining reliability.

Hyperforce, Salesforce's next-generation public cloud architecture, tackles these challenges and optimizes operational efficiency for Salesforce Data Cloud customers.

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Workers Are Enthusiastic About Offloading Tasks to AI. But Are They the Right Tasks?

A new Slack survey reveals that without the necessary training and guidance, employees may not make the most of AI — focusing their free time on tasks they should be delegating to the technology.?

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Aston Martin Is on a Journey to Success with Salesforce AI and Data-Powered Technology

With Data Cloud, Automotive Cloud, Marketing Cloud, and Tableau, the luxury British sports car manufacturer unlocks all its company data, wherever it is, and securely puts it in the hands of its teams to derive insights and get closer to customers.

Read more.