The Danger of Making False Assumptions

The Danger of Making False Assumptions

It’s human nature to make assumptions. You wouldn’t knowingly sit in a chair with only three good legs, yet you probably assume facts every day at work, with friends, in traffic, at the store, or at home. The danger of making false assumptions at work is that, like sitting in a chair with one leg missing, it can cause all sorts of workplace difficulties which a fact-based check might avoid.

Let’s say, for example, you need something from a co-worker, boss, or direct report…but you assume he or she is out to deliberately take advantage of, compete with, or hurt you. The way you approach that person will likely be defensive or possibly even hostile. At best, your conversation won’t build a bridge; at worst, it might burn one, resulting in lingering damage to a previously workable relationship. Now you may never get what you need from that person, and any hope of future cooperation and teamwork is lost.

Another pitfall can be the assumptions you make during an interview with a well-dressed, articulate candidate. Because of your own honest nature and first impression of the candidate, you might assume that your candidate is capable, honest, and straightforward. This might cause you to ask shallow interview questions, based on your gut feeling, resulting in your gaining less information than you would have gleaned had you felt more skeptical. You may even forego asking behavioral interview questions, or you may make an offer before doing reference checks and drug testing. The result may be a whole plethora of managerial and morale problems in your workplace, ending in a costly mis-hire.

In the financial arena, perhaps someone owes your company money. Paul and Sarah Edwards of ElmstreetEconomy.com assert that your emotions about the debt shape the assumptions you make, which in turn affect the manner in which you seek to get paid. Below are three scenarios they portray as an example, with possible outcomes:

1. You feel the customer is trying to get away with as much as he can, and that you may never get paid unless you take him to court. You may project anger, which may make others put up their guard and respond in anger. You may lose the customer.

2. You imagine the customer might feel badly about being behind and is having a hard time making ends meet. You wonder if you could make some kind of arrangement to help out. Your empathetic feelings may help you to negotiate a payment solution…or maybe not, but you won’t have burned a bridge.

3. You wonder why you’re having difficulty getting paid, so you plan to contact the person and find out if there’s a problem you can fix.Not making any assumptions but just being curious may help you discover a problem of some kind that you can work to solve, retaining the customer’s goodwill and future relationship.

Is it ever helpful to make assumptions? Probably not! Dr. Marcia Sirota describes assumptions as that inner world that colors the way we see and understand our world and distorts things for us. Making false assumptions causes us to become less grounded in reality and more prone to creating problems for ourselves and others.

To stop making assumptions and base our understanding on tangible facts, Dr. Sirota recommends asking yourself, “How do I know this?” If you didn’t learn it through observing the evidence or through obtaining factual information, then you’re at risk of making an incorrect assumption. So before deciding you “know” something about a co-worker, candidate, or client, stop and fact-check your feelings. This will help you avoid the danger of false assumptions and prevent unnecessary difficulties for yourself and others.

Reference: “When You Assume…”, The Costco Connection, July 2015.

by Marcianne Kuethen

Amtec Staffing

Luis Luarca PhD

Fractional CFO | Leadership SME

6 年

Great article Jay! The key here is self-awareness. Unfortunately most humans are not self-aware. Abraham Maslow refferred to this as self-actualization but alas, most humans fail this level of "being". It is incumbent on us all to strive to be better, best, and achive self-awareness. Organization culture, the friends we keep, and a little bit of introspection helps us all. Great read!

回复

要查看或添加评论,请登录

Jay Ramos的更多文章

  • Are You a Conflict Avoider or Seeker?

    Are You a Conflict Avoider or Seeker?

    Are you a conflict avoider or seeker at work? Understanding your approach to conflict can enhance your workplace…

  • Amtec Launches Online Course to Help Jobseekers Find a Job

    Amtec Launches Online Course to Help Jobseekers Find a Job

    Are you one of the millions of people who need to find a job because of the recent pandemic? Our hearts go out to you…

    1 条评论
  • Interview Questions You Should Never Ask

    Interview Questions You Should Never Ask

    There have always been certain interview questions you should never ask candidates. But with recent changes in state…

  • Could a Misdemeanor Cost a Candidate a Job?

    Could a Misdemeanor Cost a Candidate a Job?

    The Consequences of a Misdemeanor Marlena (not her real name) had always wanted to be a nurse. Her mother, a…

  • When a Team Member Is a Poor Fit

    When a Team Member Is a Poor Fit

    It’s great when your team is running smoothly, but what should you do when a team member is a poor fit? “No matter how…

    1 条评论
  • The New Business Normal

    The New Business Normal

    Most of us in business today have lived through some type of business upheaval caused by events beyond our control, be…

  • Keep Employees and Save Costs

    Keep Employees and Save Costs

    The strain of managing a workforce in the midst of the COVID-19 pandemic cannot be overstated, and much of the burden…

  • What in the World is RPO?

    What in the World is RPO?

    You’ve probably heard the abbreviation RPO before, and you may even know it has something to do with outsourced…

  • 6 Steps to Investigating a Workplace Complaint

    6 Steps to Investigating a Workplace Complaint

    Have you noticed that people are so…well, human? Wherever people are, there are going to be problems, which will lead…

  • Compensation Trends for 2020

    Compensation Trends for 2020

    If you’re an employer who manages and hires employees, you may be wondering about compensation trends for 2020. You’re…

社区洞察

其他会员也浏览了