Dana Kuluspayeva is the Head of KINTO One at TFS Kazakhstan.

What is your role at TFS and what does that involve?

My role is managing a newly created leasing department. As the Head of KINTO One unit, my role involves managing dealer relationships, overseeing direct sales, generating reports, creating motivational programs, drafting work procedures, continuous improvement of internal processes, assigning tasks to my team, and ensuring the fulfilment of targets.

What has been the most rewarding experience you've had at TFS?

The most rewarding experience at TFS has been successfully implementing new motivational programs for dealers which resulted in improved overall performance and exceeded sales targets. It not only strengthened our dealers network dynamics but also contributed to the overall success of our company.

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How has working at TFS helped you develop as an individual?

Working at TFS has been instrumental in my personal development by providing opportunities to enhance my leadership skills. Managing dealer relationships, implementing new products, motivational programs, and continuously improving internal processes as well as participating in company activities have not only expanded my professional expertise but also refined my strategic thinking and decision-making abilities. Overall, TFS has been a catalyst for my growth as an individual.

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What have been some of your biggest challenges and successes while working at TFS?

One significant challenge at TFS was navigating through a period of market volatility and sales drop in 2020 during pandemic times. This period required agile adjustments to our sales and marketing strategies. Overcoming this challenge involved numerous daily nemawashi meetings, strategic planning, effective communication with customers and dealers, and collaborative problem solving with the whole team.

Among my notable successes at TFS, leading the implementation of online application process resulted in continuous operating activity during COVID period. Although dealerships were almost closed, TFS could accept and process loan applications from customers online. This achievement highlights my commitment to driving positive outcomes in a dynamic work environment.

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Describe the culture and environment that you’ve experienced while working here?

I've experienced a dynamic and collaborative culture at TFS that values innovation and continuous improvement. The work environment emphasises teamwork, where individuals are encouraged to share ideas and contribute to the company's success. There's a strong commitment to quality, and the culture fosters a sense of responsibility and accountability. Overall, the atmosphere at TFS promotes a balance between individual growth and collective achievement, creating a positive and inspiring workplace.?

How does collaboration help get things done faster and better for our customers and business?

Collaboration accelerates tasks and enhances outcomes by leveraging diverse perspectives and expertise. When my colleagues work together, ideas are refined through collective insights, leading to innovative solutions. This synergy not only speeds up decision-making but also ensures a more comprehensive approach, ultimately resulting in improved products, services, and customer satisfaction. Collaboration fosters efficiency and adaptability, enabling us to respond quickly to customer needs and stay competitive in the business landscape."

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How has being part of Toyota Financial Services made you more confident in yourself as an individual?

Working at Toyota Financial Services has greatly increased my confidence as an individual. The responsibilities and tasks assigned to me have allowed me to develop and demonstrate my skills. The supportive and empowering culture at TFS has provided me with the opportunity to make meaningful contributions, be recognized for my accomplishments, and continually grow professionally. These experiences have been instrumental in building my confidence and belief in my abilities.

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What values do you think are essential for achieving success at TFS?

At TFS essential values for success include a strong commitment to quality, continuous improvement, and a collaborative mindset. Embracing a culture of innovation, accountability, and integrity is crucial. The ability to adapt to change, maintain a customer-centric focus, and work seamlessly in a team-oriented environment are also key values. Overall, a combination of excellence, adaptability, and a customer-first approach is fundamental to achieving success at TFS.

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What advice would you give to someone considering starting a career at TFS?

I would advise someone considering starting a career at TFS to embrace a proactive and teamwork mindset. Take advantage of the learning opportunities provided, as continuous improvement is highly valued. Build strong relationships within the company, seek mentorship, and contribute actively to the team's success. Be adaptable to change, stay customer-focused, and uphold the core values of integrity and accountability. Embracing these principles will not only contribute to personal growth but also align with the values that make TFS a rewarding place to work.

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In what ways have you seen TFS making a difference in the world?

At TFS I've witnessed a meaningful impact through initiatives that extend beyond the business. TFS has been actively involved in sustainability efforts, promoting eco-friendly practices, and supporting different community programs. Additionally, the company's commitment to innovation and providing accessible financial services has positively influenced individuals and organisations. These contributions collectively showcase TFS's dedication to making a positive difference in the world, aligning with its values of social responsibility and environmental stewardship.