D365 Dossier. Edition 2. Apr 24
The Solution Consulting FZCO - Microsoft Cloud Solutions Partner
Solutions you can count on.
Automation paves way for efficiency and effectiveness. Albeit the knowledge of the tools and solutions that enables automation is key to achieving the desired outcome. ERP systems are not easy to implement and adopt and are precisely the two major reasons for failure of many projects. It is either the implementation partner’s lack of knowledge of the system or the resistance of the organization (end users) in moving away from the legacy systems and processes.
To be fair to both parties (implementation partner and client), businesses are complex and an ERP solution that handles the key processes will invariably be complex. The key to success is collaboration – with the partner’s continuous investment in innovation and knowledge building and the client’s clarity on the requirements and commitment to making technology as a key enabler for their future.
In this edition of D365 Dossier our focus is on some of the nifty automation tools and functionalities in Microsoft’s Dynamics 365 ERP solutions. Our clients have benefitted immensely, and we see increased inquisitiveness as we continue to engage with organizations on ERP solutions.
What’s Trending
Powering up Dynamics 365 Experience for Intelligent Automation
Our client, a Real Estate Development company based in the Middle East, gave us the challenge to further streamline their approval process by eliminating repeated logins to the D365 system.
As a partner when you get such requests, you invariably jump to the easier (rather lucrative) route of customizing the system. The way we see it, customizing a tier 1 ERP solution is a crime unless of course it is something unique to an industry or process. We were aware of a functionality already available, so the job was to customize and build on it, aligning with the client’s requirements. Then it was our Research & Innovation (R&I) team’s responsibility to experiment, evaluate, text, extend and confirm everything that is possible in the out-of-the-box functionality. Voila, we were able to automate the process by providing approval options within the system-generated email. It didn’t stop there, as we extended the approval options in the Mobile App and Microsoft Teams. The user now can configure alerts across four systems – D365, Outlook, Teams, and Mobile App. We achieved all this by experimenting with in–built functionality and fusing it with Power Automate.
This shows the incredible power that comes with a full-blown ERP system like Microsoft Dynamics 365. Learn more about what we did and how we did it in our latest blog.
D365 in Action
A growing Retail and Trading Company wanted to upgrade their current ERP to support current growth strategy and prepare for future opportunities. With Perfumes, Watches, Fashion Accessories and Flowers in their portfolio, over 80 retail stores, and 2,000+ brands, the company wanted to:
The client implemented Dynamics 365 Finance and Supply Chain Management along with integration with the e-commerce platform. TSC got the client’s leadership team and the right stakeholders onboarded first for the upcoming changes to ensure right messaging to end users. TSC also involved the users from day 1 of requirement gathering, showing them the system and functionalities, so they are well familiar before they are on for UAT.
Dynamics 365 had a significant impact—improving the accuracy of inventory levels, forecasting demand, and providing greater data visibility. With the back-office functions on a single solution, the efficacy of operations increased substantially and were able to handle increased volume of transactions better. The new system provided better user experiences with improved interactions and coordination between distribution centers, stores, and online marketplaces.
Research
The Total Economic Impact of Microsoft Power Platform Premium Capabilities
Microsoft commissioned Forrester Consulting to conduct a Total Economic Impact? (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying Power Platform premium capabilities. The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of Power Platform premium capabilities on their organizations.
Forrester interviewed four representatives and surveyed 33 respondents with experience using Power Platform premium capabilities. The study found over a 3-year period, companies achieved 140% ROI with 3.4% increased revenue in Year 3. These were largely driven by:
Events
Webinar: Master Your Supply Chain with Dynamics 365
TSC successfully wrapped up its 8th Webinar recently with 300+ registrations and 150+ active participants through the session, of which nearly 50% were existing D365 users. In the session we provided an overview of the D365 ERP platform, core Supply Chain modules—product information management, procurement & sourcing, inventory management, sales & marketing—as well as enhanced modules like landed cost, advanced warehouse management, master planning, and asset management. We had engaging conversations with our participants with a live question & answer session at the end. The level of engagement and inquisitiveness of the participants shows the confidence organizations have on Microsoft Dynamics 365 to deliver their organization’s ERP requirements.
The recorded session as well as previous sessions are available on our website.
About TSC
UAE based, The Solution Consulting (TSC), is one of the top Microsoft Solutions Partners in the Middle East. We are the 2nd only Cloud Application Partner across UAE and have delivered over 100+ successful ERP projects in our 7 years journey.
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It's refreshing to see a spotlight on automation tools and functionalities in Microsoft's Dynamics 365 ERP solutions! As a digital marketing advisor focused on startups and B2B businesses, I understand the importance of efficiency and effectiveness in today's fast-paced business environment. Collaborative efforts between implementation partners and clients are indeed crucial for successful ERP projects. Your emphasis on knowledge building and clarity on requirements resonates deeply, showcasing a commitment to leveraging technology as a key enabler for future growth. Looking forward to exploring the nifty automation tools highlighted in this edition of D365 Dossier—I'm sure they'll spark innovative ideas for businesses aiming to streamline their operations!