CXpress Edition 8
Servion Global Solutions
Trusted by customer-centric brands to design, build, run,?and optimize Contact Centers and Customer Experience solutions
ANNOUNCEMENT
Genesys recognizes Servion as the “Best Technology Transformation Partner of the Year"
Servion, a Genesys Gold Partner was recognized as the "Best Technology Transformation Partner of the Year" and the "MVP: Professional Services Engineer" at this year's Gitex Conference. This recognition is a testament to the hard work and dedication of the entire Servion team. We want to express our gratitude to our amazing team, our partners, and, of course, our clients who trust us to help them transform their customer engagement strategies. This award wouldn't have been possible without your support.
BLOG
Why is Customer Service still a challenge in today’s business landscape?
Customer service is a crucial aspect of any business, as it directly impacts customer satisfaction, loyalty, and overall brand reputation. However, despite advancements in technology and the availability of various customer service channels, it is still not uncommon to encounter poor customer service experiences. This raises the question: Why is customer service still a challenge in today's business landscape? Let’s explore the reasons behind the persistence of inadequate customer service and discuss potential solutions to improve the customer experience.
SUCCESS STORIES
Leading IT Services and Consulting firm migrates to Cisco Webex Contact Center
Our client, a multinational IT services and consulting company, serving clients in various regions worldwide, facilitated the migration of its on-premise Cisco UCCE and UC technology to Cisco’s cutting-edge Webex Cloud platform. Explore how the company enhanced their service by adding features such as geo-redundancy, Portal Callback, and more. Download this success story to understand how Servion helped them migrate seamlessly to the cloud.
Leading UAE Commercial bank elevates it CX by migrating to Genesys Cloud CX
Our client, a leading UAE commercial bank sought to revolutionize its customer experience by migrating to a state-of-the-art cloud contact center with omni-channel capabilities, personalized proactive service, and a revenue-generating CCaaS module. Download this success story to understand how Servion, a Genesys Gold Partner, designed, deployed and provided 24x7 managed services.
UPCOMING EVENT
Servion is a Silver Sponsor at WebexOne 2023
Servion is proud to be sponsoring and exhibiting at this year's WebexOne 2023 event at Anaheim, CA from October 24 - 26. Visit us at booth # S4 to understand the latest innovations in cloud contact center, AI and work from home solutions. Don't miss out on the opportunity to learn how our expert team can help you enhance your customer engagement, improve agent productivity, and drive business growth. Talk to our CX experts for more details about our exclusive "Try and Buy" offer, allowing you to experience the power and efficiency of Cisco’s collaboration solutions firsthand with no initial investment.
WEBINAR
Delivering Exceptional CX with Automated Testing and Monitoring Solutions
Hammer and Servion are hosting a webinar to educate contact center and CX leaders understand how automated testing and monitoring solutions can get the optimal performance out of every component of their contact centers by anticipating system performance and capacity challenges. Register and join our experts to understand early detection of customer-impacting performance issues by automating QA, regression, load and ongoing testing across all voice and digital channels.