[CXOTALK #870] Telecom Consumer Chief Talks Market Disruption

DATE: Friday, February 21

TIME: 1:00 ET / 10:00 PT

JOIN THE LIVE CONVERSATION

Join CXOTalk episode 870 for a conversation with?Jenifer Robertson, Executive Vice President and General Manager of AT&T Mass Markets. She has P&L responsibility for AT&T’s wireless and consumer wireline businesses, which deliver $100B in annual revenue—AT&T’s largest revenue stream—and has 60,000 employees reporting to her.

The discussion explores how the telecom giant navigates rapid technological changes, evolving customer expectations, and intense market competition, covering essential topics for senior executives who balance business priorities with cutting-edge innovation:

• AT&T’s focus on fiber, 5G, and convergence—how these technologies impact connectivity and play a crucial role in customer retention during a period when price and experience intersect.
• Data-driven decision-making—how analytics shape AT&T’s understanding of consumer demands and drive service innovation.
• Managing complexity at scale—strategies for aligning long-term investments (like fiber expansion) with immediate market pressures while fostering agility in a 150,000-employee organization.
• Women in tech leadership—Jenifer’s perspective on breaking barriers and building inclusive cultures in a sector where female executives remain underrepresented.

Designed for innovative leaders, this discussion balances?strategic insights?with?actionable takeaways, focusing on how to differentiate through customer-centricity, leverage emerging technologies, and foster growth during industry disruption.

Join us for an exclusive opportunity to learn from one of the top leaders of AT&T, where you can ask your questions during the live discussion!

During the live show, share your views and ask questions on Twitter and in the LinkedIn event chat.

Episode Participants

Jenifer Robertson is the Executive Vice President & General Manager of AT&T Mass Markets, where she leads a team of industry experts in AT&T's mission to connect more than 100 million customers to what matters most to them - at home, at work, and on-the-go. Mass Markets encompasses profit & loss responsibility for AT&T’s wireless and consumer wireline businesses, delivering $100B in annual revenue —AT&T’s largest revenue stream—and has 60,000 employees reporting to her. Her team oversees strategy, product, marketing, distribution, and operations for ~4000 AT&T retail stores and over 4000 Cricket Wireless Authorized Retail stores.

Michael Krigsman is a globally recognized analyst, strategic advisor, and industry commentator known for his deep expertise in business transformation, innovation, and leadership. He has presented at industry events worldwide and written extensively on the reasons for IT failures. His work has been referenced in the media over 1,000 times and in more than 50 books and journal articles; his commentary on technology trends and business strategy reaches a global audience.

Upcoming Live Schedule

Feb 21: Jenifer Robertson, President, AT&T Consumer

Feb 28: Arvind Jain, CEO, Glean

Mar 7: Phil Fersht, CEO and Chief Analyst, HFS Research

Mar 14: Ziv Attar, CEO, Glass Imaging, and Tom Bishop, CTO, Glass Imaging

Mar 28:?Teresa Carlson, President, General Catalyst Institute; Dr. David Reich, Chief Clinical Officer, Mount Sinai Health System; President, The Mount Sinai Hospital and Mount Sinai Queens; Dr. David Bray, Chair of the Accelerator at the Loomis Council and Distinguished Fellow, Stimson Center

Apr 4: Lord Tim Clement-Jones and Lord Chris Holmes, Members, UK House of Lords

May 23: Jeetu Patel, EVP and Chief Product Officer, Cisco

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