CX Vision Newsletter: Insight, Innovation and Impact in CX
A Message from Vince Mifsud, Global President of Enghouse Systems
At Enghouse, our mission is to turn our customers into champions of unparalleled customer experience (CX). In today’s hyper-connected world, your contact center is more than just a support function — it’s the front line of your brand. Empowering your agents with the right tools and strategies ensures that every interaction strengthens customer loyalty, builds trust, and showcases the quality of your service.
In this edition, we’re focusing on how innovation and automation can elevate your contact center’s performance. From automating agent evaluations to exploring the future of CX technology, our resources will help you stay ahead of the curve. We believe that by leveraging these tools and insights, you’ll not only meet customer expectations but exceed them—turning your customers into advocates for your brand.
Let’s continue to drive unparalleled CX together.
Best regards, Vincent Mifsud Global President, Enghouse Systems
The Case for Automating Agent Evaluation
Manually monitoring agent-customer interactions for performance evaluation is like using a typewriter in the smartphone era. Remarkably, 75% of contact centers still depend on internal teams or supervisors to perform this task manually. In this recent webinar, we cover the key benefits of automation and what your contact center needs to start automating today.
2025 CX Tech Trends Webinar with Frost & Sullivan – October 24, 2024
Stay ahead of the curve by joining our exclusive webinar, CX 2025: Emerging Trends and Technologies with Frost & Sullivan, on October 24, 2024. Explore the emerging technologies shaping the future of customer experience, from AI advancements to next-gen automation. Our expert panel will offer key insights into what’s next for the industry, helping you prepare your business for the changes ahead.
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Transform Your Customer Experience with an Omnichannel Approach
In today’s evolving customer service landscape, seamless communication across multiple channels is key to enhancing satisfaction and efficiency. Enghouse Interactive's omnichannel contact center solutions enable businesses to unify customer interactions, ensuring context remains intact regardless of the channel. By integrating AI, automation, and tools like Microsoft Teams, businesses can elevate their customer experience while streamlining operations. Learn best practices and how to build an omnichannel strategy that truly connects all touchpoints for frictionless customer journeys.
Worksheet for Creating Your Contact Center Strategy
Looking to optimize your contact center operations? Download our Contact Center Strategy Worksheet here and start building a roadmap to success. This tool helps you define your goals, identify key areas for improvement, and prioritize actions to enhance customer experience and operational efficiency. Perfect for managers looking to implement a clear, actionable plan for their contact center.
Interested in learning more about Enghouse Interactive’s CX Suite?