CX Services Insights Newsletter: August 2024

We are pleased to share the August edition of our CX Services Insights newsletter, which provides a round-up of current and upcoming research and thought leadership, plus news from around the industry.

In his most recent research, Lead CX Analyst Ivan Kotzev has been focused on CX transformation services, including the use of GenAI, flexible work models, and insights in customer experience. He has also been working on a major analysis of CX Services in the Hi-Tech & Automotive space, and has recently published our comprehensive annual CX Services market forecast (2024 to 2028). Plus, Ivan’s most recent blogs look at Alorica ’s aggressive move to being digital-first, and at ArvatoConnect ’s focus on results-driven CX with Consumer Duty.

Also in this edition of the newsletter, we provide a summary of recent market happenings, including important contract awards and M&A activity.

For more on these topics, please download our August CX Services Insights newsletter here.

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