CX Pulse

Unveiling India's First CX Trends Study – Be a Part of the Revolution!

In collaboration with C-Xcel and e4m, we are thrilled to announce India's first-ever research report dedicated to understanding the state of customer experience (CX) in 2024. As Indian brands continue to evolve and adapt to meet growing consumer expectations, this study will serve as a crucial resource for businesses looking to enhance their customer-centric strategies.

Why This Study Matters:

Indian businesses are increasingly recognizing the importance of CX as a key driver of growth and success. Our research focuses on two critical areas that will define the future of CX in India:

1. CX Maturity – Where do Indian brands stand today in terms of their customer experience capabilities? Discover the state of evolution across various organizations and understand how to position your business for the future.

2. CX Trends – What are the latest strategies, challenges, and technologies shaping the future of CX? Learn how top businesses are leveraging cutting-edge tools to transform their customer interactions and stay ahead of the competition.

Your Voice Matters:

As a valued member of the CX industry, your insights are vital. By contributing your expertise, you will not only help shape this comprehensive study but also gain valuable benchmarks to evaluate your business’s CX initiatives. Participation is easy – simply fill out two brief forms (10 minutes each) to provide your input.

In return for your time, you’ll receive free access to the complete CX Trends and Maturity report, helping you:

- Benchmark your organization’s CX progress.

- Identify key trends and opportunities in the industry.

- Stay informed on the evolving CX landscape in India.

As an added bonus, complete both forms and receive *one month of FREE subscription to popular streaming platforms – HotStar, Sony Liv, and Zee 5, through Watcho, worth ?299!

How to Participate:

1. Fill out the [CX Maturity form](https://form.jotform.com/242673057657061?utm_source=brevo&utm_campaign=19999&utm_medium=email&utm_id=12).

2. Share your insights through the [CX Trends form](https://form.jotform.com/242673725331052?utm_source=brevo&utm_campaign=19999&utm_medium=email&utm_id=12).

What’s Next?

Once the data is collected and analyzed, you’ll receive an exclusive copy of the CX Trends Study, making it an essential tool for your business’s CX journey.

We invite you to be a part of this transformative study and play a key role in shaping the future of customer experience in India.

Let’s make Indian brands more customer-centric, one trend at a time!

Contact us:

C-Xcel

606, DLF Tower B, Jasola, 110025, Delhi

Visit our website: [CXcel.com](https://www.c-xcel.com/?utm_source=brevo&utm_campaign=19999&utm_medium=email&utm_id=12)

Follow us on [LinkedIn](https://www.dhirubhai.net/company/c-xcel/?originalSubdomain=in) for the latest updates.