CX Podcasts That Bring Real Value

CX is one of today's top business priorities.?And it's easy to see why. One of the keys to. One of the keys to having a successful business is having loyal customers who enjoy their interactions with you, always going back for more. CX can be difficult to nail down for some during this post-pandemic age of change, but we’re here to help.???

Among the endless sea of podcasts, there are some diamonds in the rough. Lucky for you, we’ve got a full list of CX diamonds to choose from, so you can listen to and learn from the best of conversations with experts from across the field.??

We’ve found our list of great podcasts partially through the CX Accelerator, which is a community of CX enthusiasts who look to each other for inspiration and help find answers for success. Without further ado, here are the top CX podcasts that bring real value and our ears love to listen to (in no particular order):?

Jeannie Walters* and Adam Toporek’s “Crack the Customer Code”?

Crack the Customer Code is dedicated to helping businesses of all kinds learn exactly how to create the best kinds of customer experiences by exploring timely and timeless topics like increasing customer loyalty through social media and so much more.?? Adam Toporek and Jeannie Walters, CCXP, CSP do a great job of distilling the nuggets of wisdom from their subject matter experts that can be applied to your job today.

Shep Hyken’s* “Amazing Business Radio”?

?Shep Hyken interviews business professionals and CX experts for tips and?insights on how to succeed in business, looking to answer all their listeners’ questions so they can take their success to the next level.?

?Jeanne Bliss’s* “The Chief Customer Officer Human Duct Tape Show”?

Jeanne Bliss shares leadership practices from all kinds of professionals to show you what works and what doesn’t. She strives to debunk the myth that CX is all about being “Kumbaya,” when it’s really?the thing that holds an organization together—the duct tape—to earn customer-driven growth.?

Dan Gingiss* and Joey Coleman’s “Experience This!”??

Dan Gingiss, CSP? and Joey Coleman create inspiring conversations centered around CX and how to make your customers love you even more than they already do. They want to help you grow your business and increase your profits, all while having a bit of fun!?

Shawn Nason’s “The Combustion Chronicles”?

Shawn Nason is ready to ignite an experience revolution, creating a people-first mindset by diving deep into the influence, power and opportunities that are embedded in Experience Ecosystems?.?

Stacy Sherman’s “Doing CX Right”?

Stacy Sherman????? knows that when you do CX right, it’s a brand differentiator that creates human experiences with customers. She interviews professionals of all kinds who share their CX strategies and tactics for keeping their customers happy and how you can do the same. She also gets personal in her podcast, asking guests about their stories and challenges, getting answers that inspire her audience to think differently and show up as their best selves.?

Of course, [insert humble brag here] no?talk about the best CX podcasts would be complete without mentioning our own. Listen to Conversations That Matter, where we explore the latest customer experience trends, sales insights, innovations in AI and automation and more with well-known thought leaders and industry experts.?

Here is a?curated Spotify playlist of some of our favorite episodes. Check them out!??

Are we missing some of your favorite CX podcasts? Let us know by emailing us at [email protected] or by commenting below.

*= They have been a guest on Conversations That Matter.?