CX Morning Brew - 7th June 24
Customer Experience Foundation
The Go-to CX Community. Driving superior relationships that people can trust
Good Morning,
It's the start of the month and we are back with another classic morning brew from CXFO, so grab your drink of choice and let's delve into the news from CXFO this week.
First up we have our brand new Election Report which talks all about how the world of customer experience could be affected by the changing political landscape around the world. Download your free report below.
We also have our upcoming Leaders Summit on the 26th of June all about: 'Leading in Turbulent Times: Clarity and Vision in a Changing World' and the newly announced CX webinar on 2nd of July where we will be talking about: How Do We Care for the Customers Left Behind in the Digital Revolution.
And lastly we have our brand new CX Leaders Summit report 'Does CX mean Customer Experience or Customer Expediency?' This exclusive FREE report, in partnership with Alorica, provides an in-depth exploration of the intricate dynamics between CX and Customer Expediency.?
Enjoy the weekend.
Best wishes,
Keith
Our report explores key factors affecting the customer experience (CX) and contact centre industry.?
It starts by looking at the global political landscape and its economic effects, showing how these could shape the industry. It also examines the major impacts these changes may have on CX and Contact Centres, focusing on the important role of technology and innovation as the main drivers of change.
Join us at the Savoy Hotel in London on 26th June. During the event we'll delve into the fascinating world of understanding people, shaping culture, driving performance, and leading through change. Discover how to harness the power of human dynamics to transform your team and organisation, foster a vibrant culture, and achieve outstanding results. Gain insights from experts who will share practical strategies and inspiring stories about navigating change and motivating teams.?
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Mark your calendars for Tuesday 2nd July at 12pm for our CX Webinar as we explore 'How Do We Care for the Customers Left Behind in the Digital Revolution'
As AI takes the lead in digital CX support, how can we ensure care for customers who aren't digitally engaged? These often vulnerable customers may distrust technology or lack access and knowledge. It's crucial to support them with challenges with new technology
Does CX mean Customer Experience or Customer Expediency?
This exclusive FREE report, in partnership with Alorica, provides an in-depth exploration of the intricate dynamics between CX and Customer Expediency, offering insights into strategies needed to meet the evolving expectations of today's consumers.
Dive into the rising tide of employment tribunal cases and how a landmark ruling is shaking up the remote work landscape, especially in the contact centre industry.
Talking about the impact of the FCA vs. Elizabeth Wilson case and what it means for remote workers and employers alike. From performance debates to employee wellbeing,
Transforming Customer Experiences in CRM, BPO and Shared Services. Connecting Customer Journeys through Automation and AI.
5 个月Thanks Keith, great post and valuable comment