CX Morning Brew - 6th September 2024
Customer Experience Foundation
The Go-to CX Community. Driving superior relationships that people can trust
Good morning, and welcome back to the CX Morning Brew after the summer break!
It feels so good to be back writing the morning brew again. Boy, how we have missed our weekly newsletter to you all. But don't worry — we are back now!
So, you can expect our weekly updates for the rest of the year! This week, we have a jam-packed edition, as we have so much to update you all on! We have been busy bees here at CXFO, ensuring we have a hold host of CX events, reports, and articles to keep you all up to date in the world of CX!
Continue reading below to learn more and sign up for our free events!
Best wishes,
Keith
CX Webinar, 17th September
The expectation placed on brands to deliver exceptional experiences continues to grow. Customer standards are high and if you’re not meeting them, technology today and no shortage of options makes it easy for consumers to switch. The key to exceeding expectations is an optimised voice of the customer (VOC) programme.
Is yours fit for purpose?
CX Leaders Dinner, 18th September
This event is one not to miss. Our CX Leaders Dinner provides a different take on the usual networking event. Well cover how you can streamline operations, enhance customer communication and experience, and manage logistics and supply chain challenges during peak times.
Topics will include:
CX Webinar, 24th September
In this session, we’ll share strategies for successfully integrating automation into your contact centre operations while preserving that crucial human touch. Discover how to use the right tools, resources, and training to exceed customer expectations. You’ll also hear firsthand from Jamie Pincott Resource and Planning Manager at Blackcircles, about how his team achieved this balance.
领英推荐
CX Leaders Summit, 26th September
Our Leaders Summits allow you to talk openly and honestly about your experiences, and share best practice on the event topic. Discover how data-driven decision-making can revolutionise your customer operations, assist human agents, and drive your CX digital transformation journey. We will delve into strategies for harnessing data insights to boost efficiency, optimise resource allocation, and significantly enhance customer satisfaction.
CX AI Symposium - 10th October
Register your free place today to join us at the forefront of CX innovation! Our inaugural CX AI Symposium 2024, set in the heart of London on the banks of the River Thames, is the perfect platform for industry leaders, innovators, and influencers to connect, collaborate, and shape the future of customer experience across emerging Tech.
Latest Gait Post: The Future of Work: A Balancing Act Between Efficiency and Humanity
The recent announcement by Klarna, the buy-now, pay-later firm, that it plans to cut nearly half its workforce due to efficiencies gained through artificial intelligence (AI) has ignited a critical discussion about the future of work. In this latest Gait Post, I explore these themes, addressing the potential problems, the importance of maintaining human oversight, and the broader implications for industries dependent on human interaction, particularly the contact centre sector.
New Report: Why Organisation need Smarter Technology Collaborations
Our new report in partnership with Noon Dalton has been featured by The Retail Bulletin Magazine. Our recent round table event “Partnerships Reimagined” has revealed that the focus on strategic alliances has shifted, especially considering the current retail and economic landscape. Previously, call centres were primarily about getting as many people as possible seated. Now, gaining access to suppliers with the right technology and laying out a 3-year roadmap is essential.