CX Morning Brew - 6th October 2023
The CX Foundation
The Leading Authority in CX Insights, Research & Strategy — Empowering Businesses to Elevate Customer Experiences.
Hi there, and welcome back to the CX Morning Brew!?
We had a very insightful webinar yesterday, where I was joined by Frank Neumann from Vans, a VF Company and Jodi Rausch from Concentrix Catalyst, to discuss the intention behind 'Vans Family' and how the programme is one of the most admired loyalty programmes in retail.
I also had a chat with Chandni Bhatt from Beauty Pie for the latest edition of our CX Diaries podcast, which you can listen to it here.
We also announced a brand new CXFO Foundation Partner - Noon Dalton, and we are delighted to have them onboard.
And lastly, I just want to bring to your attention that we are almost at full capacity for our inaugural CX Tech Leaders Council, which is taking place on 19th October in London. Please get in touch with my colleague Nina Marston ([email protected]) if you want to find out more.
I hope you had a great week.
Best wishes,
Keith
A fantastic and very insightful webinar yesterday, where we were joined by Frank Neumann from Vans, a VF Company and Jodi Rausch from Concentrix Catalyst to discuss the topic "Redefining Loyalty: inspiration to elevate and innovate with Vans", and how 'Vans Family' became one of the most admired loyalty programmes in retail. Don't worry if you missed it - you can watch the replay here. This webinar was in partnership with Concentrix + Webhelp.
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Chandni Bhatt from Beauty Pie talks to us about her experience of working with rapid growth businesses in E-Commerce and retail, and managing large offshore teams both in house, outsource, onshore and offshore. She also talks about innovations in technology and leading a community and member based CX operation. We hear about the challenges of growth, automation, balancing outstanding service without also scaling the team, and how to successfully deliver personalisation.
“As a global, multi-lingual business services provider, Noon Dalton is excited to be partnering with CXFO. Noon Dalton is a relatively new kid on the block in the UK, so we look forward to meeting like-minded peers, growing our network, and sharing our experiences in the industry." Mark Walton, Chief Commercial Officer at Noon Dalton. We are really looking forward to working with the team at Noon Dalton to help shape and influence the future of the CX industry!?
TWO Weeks TO GO until our inaugural CX Tech Leaders Council, and we are NEARLY AT FULL CAPACITY. We are going to be joined by great mix of renowned Contact Centre tech vendors and world class re-sellers. Do you want to join them? If you would like to find out how you can get involved, please get in touch with Nina Marston ([email protected]) today. Places are allocated on a first come first served basis.