CX Morning Brew - 5th May 2023
The CX Foundation
The Go-to CX Community. Driving superior relationships that people can trust
Hi there
We have two events coming up, and we are very low on availability for places (they have been so popular). We have our next CX Leaders Summit on 11th May at The Savoy and our roundtable event for the Banking, Financial Services & Insurance Sector at Searcys at The Gherkin on 24th May. I encourage you to register your interest (you can find more details below).
We also have a couple of new reports which you can download on how to run a successful hybrid Contact Centre and why you should go digital with your onboarding.
I hope you had a great week.
Best wishes,
Keith
How do you retain good quality staff in the new competitive world?
Next week we will be back at The Savoy on 11th May for our May 2023 Leaders Summit, hosted by CCI Global. We will be discussing the topic: “How do you hire and retain good quality staff in the new competitive world?”. Want to join us? It isn’t too late – we have two places left and it is completely free to attend.
Have you downloaded the latest CX Report on Customer Loyalty?
The theme for our March CXFO Leaders Summit was around Consumer Loyalty, and the report is available for you to download for free. When it comes to Customer Loyalty, many of the attendees at the Leaders Summit (hosted by Concentrix) agreed that we need to come to an understanding that CX is no longer just about rewards.
Roundtable event for Banking, Financial Services & Insurance leaders
Do you work in the BFSI Sector? We invite you to register your interest to attend our next CX Roundtable event dedicated to CX in the Sector (hosted by Route 101 Ltd.). This is where industry leaders come together to discuss the hottest topics and challenges they are facing right now when it comes to Customer Experience and Contact Centre operations.
WHITEPAPER: Hybrid Contact Centres - How to Run Them Successfully
Running a modern day contact centre involves both hybrid and remote working employees. But how can you run a hybrid contact centre efficiently post-pandemic? This whitepaper from Ventrica explores how the hybrid approach to work has swept across the global workforce, accelerated by the impact of the pandemic, and how it has changed workplace expectations.
WHITEPAPER: Upgrade Your Onboarding - Go Digital
Last week we looked at how to make your onboarding a success, and today we have a new report from Davies Learning Solutions looking at six benefits of going digital with your onboarding: Increases Efficiency, Cost Effective, Maximises Engagement, Improved Interaction, Ensures Consistency, Reduces Attrition.
Free industry support for CX and Contact Centre leaders
CXFO Corporate Membership puts you right at the heart of the CX and Contact Centre Community, and is completely FREE for end users*. With your membership you will receive a host of benefits, including a Contact Centre & CX Audit Assessment, a company podcast, and access to our many CX events throughout the year.
*Our free CXFO Corporate Membership is available to companies in the CX and Contact Centre end user community such as Retailers, Utility & Telco companies, Public Sector organisations, Travel & Leisure companies, and BFSI organisations. Free CXFO Corporate Membership is unfortunately not suitable for, or available to: solution providers, outsourcers, consultancies or similar. Please see website for full terms and conditions.