CX Morning Brew - 4th August 2023
The CX Foundation
The Go-to CX Community. Driving superior relationships that people can trust
Hi there, and welcome to the CX Morning Brew!
We had a fantastic webinar on Wednesday with Route 101 Ltd. and NHS Professionals . We heard from Lisa Lewis , Chief of Staff at NHSP, who gave us insights into How NHS Professionals Propelled Service Standards. Don't worry if you missed it, you can watch the replay here.
We also shared with the community some of the latest news happening in the sector (you can find more details of these below).
We would also like to welcome onboard two new Corporate Members... Vanquis Bank and Nixon Hire .
I hope you had a great week.
Best wishes,
Team CXFO
On Wednesday 2nd August at 12pm we heard from Lisa Lewis , Chief of Staff for the NHS' largest flexible staffing provider, NHS Professionals (NHSP) for our latest webinar. Lisa gave us insights as to how the team at NHSP are transforming their service, unlocking valuable quality management and feedback insights and future proofing their technology estate. This webinar was in partnership with Route 101 Ltd.
This white paper is a guide for BPO professionals on Environmental, Social, and Governance (ESG), with a particular focus on Social Sustainability in outsourcing.?It explores wider ESG drivers and frameworks, digging into Social Sustainability imperatives for BPO providers and their clients, and considers prevalent metrics and the use of data, making recommendations on steps for all BPO players to implement in their outsourcing activities. Thank you to Alistair Niederer for the report.
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Kenya’s potential as a premier destination for Business Process Outsourcing continues to gain momentum, signified by the growth, and demand seen for CCI Kenya sites. With Over 3500 agents now supporting over 30 international brands across multiple sectors ranging from Travel & Hospitality to Retail & E-Commerce.?
Route 101 Ltd. recently announced the launch of its comprehensive Zendesk training packages.?A proud Zendesk Premier Partner since 2019, Route 101 already offers a range of Zendesk services including health checks, optimisation and configuration. With the new training packages, the business aims to empower users with the knowledge and experience needed to get the most from their Zendesk instance.
A very warm welcome to our latest Corporate Members - Vanquis Bank and Nixon Hire .
Our free CXFO Corporate Membership is available to companies in the CX and Contact Centre end user community such as Retailers, Utility & Telco companies, Public Sector organisations, Travel & Leisure companies, and BFSI organisations. Free CXFO Corporate Membership is unfortunately not suitable for, or available to: solution providers, outsourcers, consultancies or similar. Please see website for full terms and conditions: https://www.cxfo.org/corporate-membership.